Service Scheduler

Sciton•Palo Alto, CA

4d•Remote

About The Position

Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today. We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025. If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. This crucial role supports our Service team. The Service Scheduler is responsible for coordinating and scheduling all service visits for clients, ensuring optimal use of resources, and delivering excellent customer service. This role involves working closely with field service engineers, customers, and internal teams to manage service requests, maintain schedules, and address any changes or conflicts.

Requirements

High school diploma or equivalent; associate degree or higher preferred.
Previous experience in scheduling, customer service, or a related field is preferred.
Proficiency in Enterprise Resource Planning (ERP) software is preferred.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving and conflict resolution abilities.
Proficiency in scheduling software, Google Workspace and Microsoft Office Suite.
Ability to work in a fast-paced environment, flexibility in adjusting schedules, and a customer-focused attitude.

Responsibilities

Coordinate and schedule service visits for customers, ensuring proper time allocation for each job.
Communicate with customers to confirm visits, provide service details, and handle rescheduling or cancellations as needed.
Assign service technicians based on their skills, availability, and proximity to the job site.
Update and maintain an accurate service calendar, ensuring all visits are clearly visible and properly scheduled.
Address customer inquiries related to service scheduling, track service issues, and resolve scheduling conflicts or delays.
Track the progress of scheduled services to ensure they are completed within agreed timeframes.
Enter and maintain accurate records of service requests, schedules, and job details in the service management system.
Proactively handle any scheduling issues, delays, or service conflicts and provide appropriate solutions.
Work closely with technicians, customer service representatives, and management to ensure seamless coordination and high customer satisfaction.