Service Scheduler - EXP

Indotronix International Corporation•Pelham, AL

5d•Onsite

About The Position

Join our dynamic team as a Service Scheduler, where you’ll play a pivotal role in supporting our operations and ensuring outstanding customer experiences. This position is ideal for detail-oriented professionals with a background in dispatch, administration, or operations—especially within the HVAC industry. You’ll thrive in a collaborative, fast-paced environment, gaining valuable exposure to cross-functional teamwork and process improvement. Grow your career with us as you develop advanced organizational and communication skills.

Requirements

2–3+ years’ experience in dispatch, operations, or administrative support roles
minimum 2 years in the HVAC industry
High school diploma or GED required
Excellent attention to detail
Strong planning, organizational, and time management skills
Clear written and verbal communication for effective cross-functional collaboration
Demonstrated ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience with material returns processes
Familiarity with booking T&M jobs and issuing purchase orders
Proficiency with database management and backup procedures

Responsibilities

Respond promptly to incoming phone calls and emails, acting as the second line of defense for service inquiries
Book service appointments, schedule and confirm jobs for technicians, and maintain up-to-date records in company systems
Organize and coordinate department calendars, meetings, travel, and workflow
Process material returns and ensure timely return of parts to the resource center
Keep the warehouse organized by moving parts (no heavy lifting or machinery)
Maintain confidentiality and secure all customer and company information
Support dispatching needs as required and follow up on outstanding calls
Uphold operational procedures and equipment maintenance standards