Service Scheduler - ADV

Indotronix International Corporation•Pelham, AL

2d•Onsite

About The Position

Join our fast-paced team as a Service Scheduler, where you’ll play a pivotal role in supporting HVAC operations. This hands-on role is ideal for detail-oriented professionals excited to coordinate technician schedules, ensure seamless service delivery, and contribute to an efficient, customer-focused environment.

Requirements

2–3+ years in dispatch, operations coordination, administration, or related support roles
Previous experience in the HVAC industry (minimum 2 years)
High school diploma or GED
Strong planning, organization, and timeliness
Detail-oriented approach with clear written and verbal communication skills

Nice To Haves

Experience with T&M job booking and purchasing processes
Warehouse or inventory coordination (no heavy lifting required)
Familiarity with dispatch and customer management systems

Responsibilities

Answer phones and emails as the second line of defense, providing prompt, professional responses to customer inquiries
Schedule and confirm technician appointments, dispatch service calls, and route correspondence to appropriate teams
Book Time & Materials (T&M) jobs, order parts, and issue purchase orders as needed
Maintain and update customer data in company systems, ensuring accuracy and confidentiality
Manage department calendars, arrange meetings, and coordinate logistics for team members
Process material returns, organize warehouse parts (no heavy lifting), and ensure timely returns to Regional Center
Provide historical reference by utilizing effective filing and retrieval systems
Greet customers in-person or by phone, addressing or referring all service requests
Secure company and customer information through database backups and adherence to confidentiality policies