Service Sales Representative

ASSA ABLOY•Sacramento, CA

About The Position

The Service Sales Representative works with customers, field technicians, other departments, and management, with a focus on customer service and growing the company’s local service business. The role develops new account opportunities, maintains relationships with existing customers in the territory, and keeps customers informed about work schedules and expectations. It also supports a portion of the local Key Accounts business.

Requirements

2–3 years of experience in a business development or sales environment.
Strong organization skills and the ability to manage multiple projects.
Ability to work well in a team environment.
Self-motivation and problem-solving ability.
Professional appearance and positive attitude.
Ability to remain composed under pressure.
Accuracy and attention to detail.
Strong analytical skills.
Ability to take direction well.
Excellent verbal communication and follow-up skills.
High-energy, results-oriented approach.
Reliable and disciplined.
Working knowledge of MS Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree preferred.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Call on local end users through ongoing in-person visits.
Maintain relationships with major customers and foster relationships with new prospects.
Provide customers with requested service reports.
Understand AAADM Certification and the functions and use of door hardware and electric door hardware.
Participate in customer complaints and the resolution process.
Maintain knowledge of competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand the local District workflow with Dispatch and the Administrative Assistant.
Perform other related duties as assigned.