Service Sales Representative

ASSA ABLOY•Sacramento, CA

About The Position

The Service Sales Representative at ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, interfaces with customers, field technicians, other departments, and management, with a focus on customer service. The role supports growth of the local service business and contributes to local Key Accounts. The successful candidate develops new account opportunities, maintains relationships with existing customers in the territory, and communicates with customers about work schedules and expectations. The position involves meeting service sales and quoting quotas, managing customer relationships and complaints, providing requested service reports, and coordinating with the local District’s Dispatch and Administrative Assistant. The representative also maintains knowledge of quoting and CRM processes, door hardware and electric door hardware, AAADM Certification, and competitors’ pricing and capabilities.

Requirements

2–3 years of experience in a business development or sales environment.
Strong organization, time management, communication, negotiation, and follow-up skills.
Ability to work well in a team environment.
Self-motivated, with problem-solving skills and the ability to manage multiple projects.
Professional appearance and positive attitude.
Ability to remain composed under pressure.
Accuracy and attention to detail.
Sharp analytical skills.
Ability to take direction well.
High-energy, results-oriented approach.
Reliable and disciplined.
Working knowledge of Microsoft Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Call on local end users continually through in-person visits.
Maintain relationships with major customers and develop relationships with new prospects.
Provide customers with requested service reports.
Understand AAADM Certification and the functions and use of door hardware and electric door hardware.
Participate in customer complaint and resolution processes.
Maintain knowledge of competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand and coordinate workflow with the local District’s Dispatch and Administrative Assistant.
Perform other related duties as required or assigned.