Sales & Service Representative

MRC Global•Richmond, VA

13d

About The Position

MRC Global serves the oil and gas industry across the upstream, midstream, and downstream sectors, as well as the chemical and gas distribution market sectors worldwide. The Sales & Service Representative delivers business-to-business customer service throughout the order process for pipe, valves, and fitting (PVF) products. The role creates and enters quotes, processes customer orders, and resolves customer issues, helping maximize customer value while supporting the company’s safety, gross margin growth, and financial and operational performance strategies. The representative sources products from company inventory or external suppliers, builds customer-focused and profitable quotes, identifies sales opportunities, and uses product knowledge to recommend products and add-on solutions. The position uses company systems and software to locate products, create quotes and purchase orders, and process orders. It also supports shipment tracking, customer communication, contract requirements, product specification validation, and more complex customer needs. The role involves frequent driving or travel and frequent interaction with others; most work is performed at a desk or computer.

Requirements

At least one year of experience in a dedicated customer-facing role, inside sales, and/or warehouse services; alternatively, recent completion of post-secondary education, including technical or trade school, an associate degree, or a bachelor’s degree, preferably with industrial or sales studies.
Current, valid driver’s license and an acceptable driving record at all times.
Competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to present information effectively in one-on-one and small-group situations.
Attention to detail and ability to work with a sense of urgency.

Responsibilities

Respond to customer requests for quotes by sourcing products from company inventory or purchasing them externally.
Build quotes that create value for customers and profitability for MRC Global.
Identify and pursue sales opportunities to contribute to overall sales growth.
Engage customers proactively, use product knowledge to make recommendations, and offer add-on solutions.
Use MRC Global systems and software to create quotes, locate products and materials, process customer orders, create vendor purchase orders, and complete other customer-related tasks.
Follow customer contract requirements concerning pricing, freight, delivery schedules, and KPIs.
Verify the on-time shipping and delivery status of inbound and outbound shipments, proactively communicate status to customers, and adjust sourcing efforts when needed.
Respond to customer needs and concerns with options and a problem-solving approach.
Validate that products in customer quote requests are permitted by applicable approved manufacturer lists or other customer specifications.
Use customer processing guides and other resources to stay familiar with customer preferences and processes.
Consult managers, other MRC Global departments, and suppliers as needed to provide a strong customer experience.
Handle next-level customer needs, including orders involving externally sourced labor, return material authorizations, purchase order changes, and special invoicing needs.
Communicate responsively and professionally with customers, suppliers, and coworkers to execute the order process.