Service Sales Representative

Hoffman & Hoffman Inc • Charlotte, NC

12d

About The Position

The Service Sales Representative drives new sales professionally and in alignment with the company’s integrity and customer-care standards. The role identifies customer needs and provides solutions that address customer issues while generating referral-based sales. The representative presents proposals at customer facilities, follows the company sales process, and supports sold work through complete documentation, communication with operations, and follow-up quality checks. The position also requires staying in contact with the office, participating in training and sales meetings, and representing the company professionally.

Requirements

• At least 5 years of sales experience; HVAC, construction, or service sales experience is preferred.
• Bachelor’s degree, preferably in engineering, math, or the sciences.
• Strong verbal and written communication skills by phone, email, and in person.
• Excellent organizational skills, proactive thinking, and ability to prioritize work.
• High attention to detail and accuracy.
• Professional appearance.
• Mechanical aptitude and a strong understanding of sales psychology.
• Sales pipeline management and organizational skills.
• Excellent customer-service skills and strong time-management skills.
• Problem-solving and analytical-thinking skills.
• Ability to work independently and with a team and consistently meet deadlines.
• Sound judgment and decision-making skills.
• Ability to work with people at all levels, including clients, and build relationships remotely.
• High energy and ability to manage multiple projects in a fast-paced environment.
• Ability to work occasional evenings and weekends and travel occasionally, including overnight stays.
• Ability to provide prompt solutions and responsive customer service.
• Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
• Ability to lead small teams.
• Valid driver’s license.

Nice To Haves

• Sales experience in HVAC, construction, or service.
• Bachelor’s degree in engineering, math, or the sciences.

Responsibilities

• Present proposals in person at customer facilities.
• Conduct sales presentations using approved company materials and methods and educate potential customers about value.
• Keep customer appointments as scheduled.
• Participate in required training, retain the information, and apply acquired knowledge and skills in the field.
• Transfer job information to operations after calls, including photographs, notes, and drawings; complete sales reporting, answer questions, and return to completed jobs for quality checks and referral development.
• Stay in contact with the office and work from the office when not in the field.
• Follow company procedures for generating referrals.
• Participate in sales meetings.
• Represent the company in a professional manner consistent with its integrity and customer-care standards.
• Refine communication skills and improve customer-satisfaction processes.
• Perform other duties as assigned.

Benefits

• Company-paid employee ownership through an Employee Stock Ownership Plan (ESOP), described as a retirement benefit.
• 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time