Service Sales Representative

Hoffman & Hoffman • Knoxville, TN

7d

About The Position

The Service Sales Representative drives new sales for Hoffman Mechanical Solutions in a professional manner consistent with the company’s integrity and customer-care standards. The representative determines customer needs and provides solutions that address customer issues while generating referral-based sales. The role involves presenting proposals at customer facilities, managing sales leads and documentation, coordinating job information with operations, and maintaining customer relationships. The representative works from the office when not in the field and may travel occasionally, including overnight stays. This job description is not an employment contract and may be changed at management’s discretion.

Requirements

• At least 5 years of sales experience; HVAC, construction, or service sales experience is preferred.
• Bachelor’s degree; a degree in engineering, math, or the sciences is preferred.
• Strong verbal and written communication skills, including by phone, email, and in person.
• Excellent organizational skills, proactive thinking, and the ability to prioritize work.
• High attention to detail and accuracy.
• Professional appearance.
• Mechanical aptitude and a strong understanding of sales psychology.
• Strong sales-pipeline management and organizational skills.
• Excellent customer service skills and strong time-management skills.
• Strong problem-solving and analytical-thinking skills.
• Ability to work independently and with a team, consistently meet deadlines, and demonstrate sound judgment and decision-making.
• Ability to manage multiple projects in a fast-paced environment with high energy.
• Ability to work occasional evenings and weekends.
• Ability to travel occasionally, including some overnight stays.
• Ability to build relationships, including remotely, and strong interpersonal skills.
• Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
• Valid driver’s license.

Nice To Haves

• Sales experience in HVAC, construction, or service.
• Bachelor’s degree in engineering, math, or the sciences.

Responsibilities

• Present proposals in person at customers’ facilities.
• Conduct sales presentations using the company’s approved selling process, materials, and methods.
• Educate potential customers on the value of the proposed solutions.
• Refine communication skills and improve customer satisfaction processes.
• Keep customer appointments as scheduled.
• Participate in requested or needed training, retain what is learned, and apply training in the field.
• Transfer required information and communications after each call, including job photos, notes, and drawings, so operations can prepare for installation.
• Complete required sales reporting and documentation, answer questions that arise, and return to completed jobs for quality checks and referral development.
• Stay in contact with the office and work from the office when not in the field.
• Follow company procedures for generating referrals.
• Participate in sales meetings.
• Represent the company professionally and in keeping with its integrity and customer-care standards.
• Perform other duties as assigned.
• Build customer relationships, provide prompt solutions, and respond to inquiries and requests with superior customer service.
• Lead small teams effectively when needed.

Benefits

• Company-paid Employee Stock Ownership Plan (ESOP) retirement benefit.
• 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level