Service Sales Representative

Hoffman & Hoffman•Greensboro, NC

11d

About The Position

The Service Sales Representative drives new sales for Hoffman Mechanical Solutions in a professional manner consistent with the company’s integrity and customer-care standards. The role determines customer needs and provides solutions that address customer issues while generating referral-based sales. The position works with customers at their facilities, coordinates job information with the operations department, and supports quality checks after completed jobs. The job description notes that the role may include additional functions and requirements assigned by management.

Requirements

At least 5 years of sales experience; HVAC, construction, or service experience is preferred.
Bachelor’s degree; engineering, math, or science is preferred.
Strong verbal and written communication skills, including by phone, email, and in person.
Excellent organizational skills, proactive thinking, and the ability to prioritize work.
High attention to detail and accuracy.
Professional appearance.
Mechanical aptitude and a strong understanding of sales psychology.
Organizational and sales pipeline management skills.
Strong customer service, time management, problem-solving, and analytical thinking skills.
Ability to work independently and as part of a team and consistently meet deadlines.
Sound judgment and decision-making skills; well organized and self-motivated.
Comfort interacting with people at all levels, including clients.
Ability to manage multiple projects in a fast-paced environment.
Ability to work occasional evenings and weekends and travel occasionally, including some overnight stays.
Ability to build relationships, including remotely, and provide prompt solutions, responsiveness, and superior customer service.
Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
Ability to effectively lead small teams.
Valid driver’s license.

Nice To Haves

Sales experience in HVAC, construction, or service.
Bachelor’s degree in engineering, math, or the sciences.

Responsibilities

Present proposals in person at customers’ facilities.
Conduct sales presentations using the company’s selling process and approved presentation materials and methods.
Educate potential customers on the value of the company’s solutions.
Refine communication skills and improve customer satisfaction processes.
Keep customer appointments as scheduled.
Participate in requested and necessary training, retain and apply the knowledge and skills learned, and demonstrate field-level application.
Transfer required information and communications after sales calls according to company standards, including job photos, notes, drawings, sales reporting, and other documentation needed by operations for installation.
Be available to answer questions that arise and return to completed jobs for quality checks and to develop plant referrals.
Stay in contact with the office and work from the office when not in the field.
Follow company procedures for generating referrals.
Participate in sales meetings.
Represent the company professionally and in accordance with its integrity and customer-care standards.
Perform other duties as assigned.