New PSA Service Sales Representative

Johnson Controls • Spokane, WA

3d

About The Position

Johnson Controls is seeking a Service Sales Representative to promote and sell planned service agreements for commercial building systems. The role supports the National Accounts vertical across Seattle, Spokane, and Alaska, developing opportunities within national and multi-site organizations and building relationships with local decision makers. The representative identifies recurring-revenue opportunities and expands Johnson Controls’ presence within customer portfolios while working with local service teams and other stakeholders to support customer retention, operational excellence, and revenue growth.

The position involves prospecting, assessing customer needs, developing sales strategies, closing business, conducting building surveys, and preparing accurate estimates and proposals. The representative identifies opportunities for inspections, repairs, deficiency corrections, recurring services, and system upgrades, while managing the territory’s pipeline, proposal backlog, customer relationships, and sales documentation. Regular travel throughout the territory is expected, including overnight stays and periodic trips to Alaska. Expected travel is approximately 30–50%, depending on business needs and market opportunities; approved business travel expenses are covered under company policies, and a company-issued T&E card is provided.

Requirements

• Degree or equivalent work experience (5 years).
• Minimum 5 years of B2B sales experience.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.
• Strong professional communication, interpersonal, and time management skills.
• Proficiency with personal computers, including Windows and Oracle systems.
• Ability and willingness to work as a teammate and collaborate effectively with others.
• Valid driver’s license with an acceptable driving record.
• Ability and willingness to travel throughout Seattle, Spokane, and Alaska, including overnight travel as needed.

Nice To Haves

• Bachelor’s degree in a technical or business discipline.
• Industry or related industry experience.
• Salesforce proficiency.
• Experience working with multi-location customers, property management firms, retail portfolios, healthcare systems, logistics providers, manufacturing organizations, or other complex commercial customer environments.
• Experience managing a geographically diverse territory.

Responsibilities

• Promote and sell service agreements for commercial building systems and related services.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Prospect and develop opportunities within National Account and multi-site customer organizations across the assigned territory.
• Identify and engage facility managers, property managers, operations leaders, and other site-level decision makers.
• Follow up on leads and use market intelligence to find opportunities within National Account and multi-location customer portfolios.
• Assess customer needs and develop sales strategies aligned with customer priorities and Johnson Controls offerings.
• Close sales to meet plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Identify opportunities for inspections, repairs, deficiency corrections, recurring services, and system upgrades.
• Manage the Seattle, Spokane, and Alaska territory, maintaining a healthy opportunity pipeline and proposal backlog.
• Maintain accurate records of sales activity, correspondence, expenses, and competitive activity; submit reports and documentation on time.
• Build customer relationships that support long-term retention and service alignment.
• Partner with service teams and account stakeholders to identify opportunities for service expansion, repairs, inspections, and device upgrades.
• Expand Johnson Controls’ presence within customer portfolios and multi-site organizations.
• Develop and execute a territory coverage strategy balancing customer engagement, prospecting, and business development.
• Travel throughout the territory for customer meetings, prospecting, facility assessments, site surveys, and relationship building, including overnight stays and periodic Alaska trips.
• Collaborate with service colleagues, operations teams, and support partners to deliver customer experiences and identify growth opportunities.
• Use customer feedback, competitive insight, and market conditions to improve the sales approach and drive recurring revenue growth.

Benefits

• Competitive salary with a hiring range of $55,200–$83,000, determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
• Competitive Sales Incentive Plan based on volume and margin on a project, quarterly, and annual basis.
• 15 days of vacation in the first year, plus paid holidays and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Company-issued Travel & Expense (T&E) card for approved business travel.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed