PSA Hobby Concierge Representative, Bleecker

Collectors • Jersey City, NJ

5d • Onsite

About The Position

Collectors is seeking a PSA Hobby Concierge Representative to provide an excellent customer experience at PSA submission centers located in physical hobby shops. The role includes answering customer questions, receiving and processing submissions, safely packaging items, and shipping them to headquarters. The representative will help improve the submission process and expand Collectors’ presence at hobby shops across the United States, sometimes working with another Hobby Concierge Representative on busy days and potentially supporting multiple locations and trade shows.

The representative will build the PSA brand at hobby shops through in-person, telephone, and email customer service, maintaining a professional image while responding to inquiries and resolving concerns. Travel is required. The role reports to the Customer Experience Supervisor and is onsite at the Bleecker hobby shop in New York City, as well as at other events, 3–5 days a week. Heavy overtime and weekend work are expected.

Requirements

• Valid driver’s license.
• Ability to travel to shows and special events.
• Effective communication skills to resolve conflicts, solve problems, and maintain and generate business.
• Ability to identify and resolve problems quickly and accurately with limited supervision.
• Time-management skills to coordinate duties and process orders efficiently.
• Ability to communicate clearly with other departments and external contacts.
• Ability to work well with others while balancing team and individual responsibilities.
• Ability to follow company policies and procedures.
• Sound judgment and critical thinking when making decisions based on company policies and procedures.
• Ability to multitask, manage time, and prioritize work.
• Professionalism, respect for others, and ability to work under pressure.
• Accuracy and attention to detail.
• Ability to type, use a mouse, and sit and look at a computer for potentially long periods.
• Regular use of hands for various tasks.
• Ability to hear alarms, signals, and verbal instructions.
• Ability to lift, carry, and move materials up to 40 pounds.
• Ability to talk on the phone and text, with manual dexterity to operate computer and phone systems.
• Ability to sit or stand for extended periods.
• Authorization to work in the United States.

Nice To Haves

• Valid passport.

Responsibilities

• Safely handle and secure submissions until pickup.
• Receive and process submissions at the shop.
• Prioritize responsibilities during submission center hours.
• Organize and process orders by service level and expedite orders when necessary.
• Support the PSA/DNA team and coordinate with shop management on events the team can support.
• Resolve escalated customer complaints and issues in person, by phone, or by email.
• Actively solicit business in the shop.
• Provide weekly updates on submission center performance.
• Work with management and the hobby shop team to improve processes and drive revenue.
• Identify ways to improve processes and the overall customer experience.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits for eligible full-time employees.
• 401(k) matching plan.
• Paid vacation for eligible full-time employees.
• Ten company-paid holidays for eligible regular full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules and varying shifts offered by many teams.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed