Service Sales Representative - Automated Logic

Carrier•Wallingford, CT

2d•$79,000 - $158,000•Onsite

About The Position

The Service Sales Representative supports outside sales activities and customer relationship management for Automated Logic. The role is responsible for establishing business relationships that enhance sales performance, expanding the customer base, and consistently pursuing sales targets. It is a field-based position, and candidates must reside in or near Wallingford, Connecticut, to accommodate regular local client visits. The representative generates service contract renewals and recurring revenue, identifies opportunities for value-added services, educates clients about products and services in the automation portfolio, and helps onboard new customers or transition them from installation to service agreements. The role tracks service contracts, warranties, and maintenance schedules; reports pipeline and revenue forecasts; develops opportunities from provided leads and existing accounts; and coordinates with technical teams and project managers to understand requirements and meet customer expectations. Applicants must be legally authorized to work in the United States; employment visa sponsorship is unavailable.

Requirements

High school diploma/GED or completion of an accredited trade/technical school program.
At least 1 year of B2B or direct sales experience.
Ability to travel locally to client sites and facilities as required by job duties.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Bachelor’s degree in Mechanical or Electrical Engineering, Industrial or Construction Engineering, Business, or Accounting.
At least 3 years of HVAC controls or building automation sales experience.
Proven sales or hands-on experience in Building Automation Systems (BAS), HVAC controls, commercial construction, electrical, or plumbing trades.
Technical aptitude, including the ability to read and interpret engineering blueprints, mechanical drawings, and system schematics.
Ability to translate technical features into financial and operational value propositions for clients.
Experience identifying upsell opportunities for remote monitoring tools, software analytics platforms, and retrofits.
Proficiency with CRM systems such as Salesforce to track leads, manage contract renewals, and maintain revenue forecasts.
Skill in managing long sales cycles and pricing discussions and securing long-term service agreements with building owners and facility managers.
Ability to communicate technical concepts clearly to diverse stakeholders, including executives and facility engineers.
Experience working with field technicians, project managers, and engineering teams to identify service leads and coordinate client handoffs.
Strong organizational skills to balance contract tracking, sales outreach, and client visits.

Responsibilities

Generate service contract renewals and support recurring revenue streams.
Identify opportunities to offer value-added services, including remote monitoring, analytics platforms, and system upgrades.
Educate clients on new products and services within the automation portfolio.
Assist in onboarding new customers or transitioning customers from installation to service agreements.
Track service contracts, warranties, and maintenance schedules.
Report on the service sales pipeline and forecast revenue.
Develop and pursue new sales opportunities through provided leads while expanding sales in existing accounts.
Work with engineering and field technician teams to understand service requirements and relay customer needs.
Maintain accurate CRM records and report service sales, pipeline, and forecast revenue.
Coordinate with project managers to meet customer expectations.
Provide customer service with a sales-driven approach.