Field Service Coordinator - Automated Logic

Carrier•Kennesaw, GA

2d•$53,000 - $106,000•Onsite

About The Position

This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Requirements

High School diploma or GED
2+ years customer service experience
1 year of experience scheduling workforce
6+ months experience supporting customers via telephone and email

Nice To Haves

Experience in the HVAC industry
Experience with scheduling field service technicians
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience with Microsoft Office
Experience with SAP
Experience with Salesforce or similar CRM

Responsibilities

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage schedule
Assist with the management and recording of non-productive technician time
Will support the accounts receivable team with reconciliation of past due invoices.
Reconciling technician expenses with work orders after project completion