Service Sales Manager

Peak Technologies•Orlando, FL

18d

About The Position

The Service Sales Manager maintains and cultivates client relationships to ensure satisfaction with products and services. The role serves as the liaison between clients and the company, understands client needs, addresses concerns, coordinates solutions with internal teams, and supports client retention and growth. It is accountable for business target delivery and decision-making, with a focus on sustained excellence in service delivery and cost efficiency, continuous improvement, and innovation in safety, quality, and/or cost. The role does not require supervision of direct or indirect reports and works with internal and external customers.

Requirements

Bachelor's degree in business administration, marketing, or a related field, or equivalent work experience.
Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
Proven experience in consultative selling and managed services.
Proven experience managing Statements of Work (SOW) and Master Service Agreements (MSA).
Excellent communication and interpersonal skills, including the ability to build rapport and trust with clients.
Strong problem-solving abilities and attention to detail.
Ability to work effectively independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational and time-management skills.
Ability to take accountability and responsibility for business target delivery and decision-making.
Business and technical savvy, big-picture vision, and the drive to realize that vision.
Ability to read and interpret documents and communicate effectively in English, the primary language used in daily operations.

Nice To Haves

Additional primary company languages include Spanish, French, and Dutch.

Responsibilities

Build and maintain strong relationships with assigned clients.
Serve as the primary point of contact for client inquiries, requests, and concerns.
Understand client needs and objectives and address their requirements.
Collaborate with sales, technical support, and operations to resolve client issues in a timely and satisfactory manner.
Identify opportunities to upsell or cross-sell products and services to existing clients.
Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
Develop and implement strategies to enhance client satisfaction and loyalty.
Provide management with regular updates and reports on client interactions, feedback, and satisfaction levels.
Stay informed about industry trends, competitor activities, and market developments.
Participate in training sessions and workshops to enhance product knowledge and customer service skills.
Deliver business targets and make accountable decisions.
Read and interpret internal and external documents, procedure manuals, and correspondence; communicate effectively with customers and employees at various organizational levels.