Sales & Service Manager

Seaside Plumbing • Bishopville, MD

6d • Onsite

About The Position

Seaside Plumbing is hiring an in-person Sales & Service Manager based in Bishopville, Maryland, serving homeowners across Maryland’s and Delaware’s Eastern Shore. This high-performance leadership role is responsible for the performance, development, and standards of a team of Service Technicians. The manager is expected to lead actively, coach consistently, set clear expectations, and hold the team accountable. The role combines people leadership with operational and revenue responsibilities, with a focus on technician development, strong performance, and an excellent customer experience.

Seaside Plumbing emphasizes leadership development, coaching and performance systems, and building capable teams. The manager will help create and develop a high-performing team while leading in accordance with the company’s values of ownership, empathy, courage, gratitude, and authenticity. Seaside Plumbing is an equal opportunity employer committed to a team with a wide range of backgrounds, experiences, and perspectives.

Requirements

• Ability to lead and hold people accountable.
• Comfort having difficult conversations.
• Care about both people and performance.
• Consistently take ownership and follow through.
• Want to build and develop a high-performing team.

Responsibilities

• Lead, coach, and develop a team of Service Technicians.
• Set clear expectations and hold the team accountable to performance standards.
• Conduct ride-alongs, one-on-one meetings, and ongoing coaching.
• Drive revenue through technician performance and execution.
• Partner with dispatch and customer service to optimize operations.
• Monitor KPIs and take action when performance is off track.
• Support hiring, onboarding, and development of new technicians.
• Assist with technical challenges and closing sales when needed.
• Ensure customers receive a five-star experience.
• Address customer concerns and resolve issues professionally.

Benefits

• Competitive pay
• 100% paid health, dental, and vision coverage for the employee and family
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• No emergency on-call
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed