Service Sales Manager - WIFH
About The Position
The Service Sales Manager is responsible for managing people, shaping strategy, driving market growth, and expanding the lifecycle service business. The role is located in Greenwood, Indiana; Houston, Texas; or Kenosha, Wisconsin. The manager translates corporate strategy into regional or market initiatives, develops business plans and service-sales growth, and oversees performance, forecasts, budgets, and key performance indicators. The position works with customers and cross-functional teams to grow service sales, strengthen customer relationships, and support successful project execution. Alfa Laval prioritizes candidates who reside in the United States or have an established presence in the area. Visa sponsorship is not available. The company describes its workplace as inclusive and dynamic and is committed to a diverse workforce and equal employment opportunity. Applicants will be invited to complete Pymetrics assessment games as part of the recruitment process.
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related field.
- At least 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
- At least 1 year in a leadership role.
- Experience developing business plans and commercial growth strategies.
- Experience with CRM systems, sales forecasting, and data analytics.
- Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
- Strong interpersonal and communication skills, including the ability to influence cross-functional teams.
- Proven experience establishing clear goals, performance expectations, and accountability.
- Ability to foster collaboration, engagement, and a customer-centric culture.
- Strong decision-making and problem-solving skills under changing business conditions.
- Ability to translate technical solutions into customer business value.
Nice To Haves
- Knowledge of industrial markets such as food and beverage, chemical, pharmaceutical, energy, or water treatment.
Responsibilities
- Lead change initiatives and drive continuous improvement.
- Translate corporate strategy into actionable regional or market initiatives.
- Establish sales forecasts, budgets, and key performance indicators (KPIs).
- Identify growth opportunities through market segmentation and lifecycle service strategies.
- Monitor business performance and implement corrective actions when required.
- Perform competitive analysis of competitor offerings, pricing strategies, service capabilities, and market positioning.
- Identify new service offerings based on market intelligence and customer feedback.
- Provide regular competitive insights and strategic recommendations to management.
- Support key account development and participate in strategic customer visits.
- Lead opportunity pipeline management and forecasting.
- Negotiate complex commercial agreements and service contracts.
- Analyze sales performance, profitability, and business trends.
- Build long-term strategic relationships with customers.
- Understand customer operational challenges and develop value-based solutions.
- Drive customer satisfaction, retention, and loyalty.
- Support resolution of escalated customer issues.
- Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
- Improve sales processes, CRM utilization, and reporting accuracy.
- Lead, coach, and develop a high-performing sales or service team.
- Establish clear goals, performance expectations, and accountability, and foster collaboration, engagement, and a customer-centric culture.
Benefits
- Competitive salary and full benefits package.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
