Service Sales Manager

Busch Group•-, VA

23h•$125,000 - $145,000

About The Position

The Service Sales Manager drives growth in Busch Vacuum Solutions' Industrial Service business by developing and executing sales strategies for aftermarket products and services, including preventive maintenance agreements, field service, equipment repairs, exchange programs, spare parts, and equipment replacement opportunities. The role leads the development of a proactive service sales organization, moving the business from a primarily reactive service model toward a structured, customer-focused approach that generates recurring service revenue and expands market share. The manager works with Regional Sales Managers, Inside Sales, Service Center Operations, and Field Service to identify opportunities within the installed base, reactivate dormant customers, and develop new service business. The position is accountable for service sales growth objectives, a qualified sales pipeline, and effective coordination between Sales and Service. It also leads and develops Service Sales Representatives, sets sales expectations, monitors performance, and reports to the Vice President, Industrial Service. The position is based in Virginia and may require domestic air travel and some overnight stays. The described environment includes heated and air-conditioned office settings as well as a moderately controlled manufacturing environment with moderate noise, fumes, airborne particles, and nearby moving mechanical parts. Physical demands include frequently standing, walking, sitting, manually manipulating objects, and speaking; occasional reaching, climbing, squatting or kneeling, bending, grasping, and lifting or carrying up to 20 pounds. Required protective equipment may include safety glasses, safety footwear, and hearing protection.

Requirements

Bachelor's degree required.
Ten or more years of experience in Service, with relevant market experience and expertise related to the vacuum service field.
Strong understanding of the vacuum industry, including its markets, customers, products, dynamics, competition, and influential players.
Five or more years of experience in business development or related sales.
Proficiency in MS Word, Excel, and PowerPoint.
Maintain a valid driver's license throughout employment that meets Busch's insurance standards.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Competencies include accuracy, business acumen, customer focus, mechanical aptitude, goal orientation, influence, judgment, organization, planning, presentation skills, sales ability, and safety focus.

Nice To Haves

Engineering field of study.
Experience with Lotus Notes, CRM, and SharePoint.

Responsibilities

Develop and execute a national service sales strategy aligned with Industrial Service revenue and growth objectives.
Identify aftermarket sales opportunities among existing customers, dormant accounts, and new business prospects.
Drive growth in preventive maintenance agreements, field service, repair services, exchange programs, and spare parts.
Use installed-base information, equipment age, service history, and customer operating requirements to establish a proactive service sales approach.
Develop targeted campaigns for customers with limited or no existing service relationship.
Convert transactional service customers into recurring maintenance agreements.
Support equipment replacement opportunities identified through service-related customer engagements.
Lead, coach, and develop Service Sales Representatives to meet individual and organizational sales objectives.
Establish sales targets, territory responsibilities, and performance expectations.
Conduct pipeline reviews, sales forecasting, and performance evaluations.
Support recruiting, onboarding, and training of new Service Sales Representatives.
Develop consistent sales processes, customer engagement practices, and opportunity management standards.
Promote accountability, customer responsiveness, and a results-oriented sales culture.
Maintain an accurate service sales pipeline and revenue forecast.
Monitor sales performance against growth targets and track customer acquisition, dormant account reactivation, and maintenance agreement conversion.
Evaluate sales performance by territory, customer segment, and service offering.
Report opportunities, performance trends, risks, and corrective actions to the Vice President, Industrial Service.
Recommend improvements to sales processes, pricing, commercial tools, and market coverage.
Maintain a valid driver's license that meets Busch's insurance standards.
Travel domestically by air and stay overnight when required.