Service Sales Manager

Peak Technologies•Newark, NJ

18d

About The Position

Responsible for maintaining and cultivating client relationships to ensure satisfaction with the company’s products or services. The role involves understanding client needs, addressing concerns, and coordinating with internal teams to deliver solutions. The Service Account Manager 1 serves as a liaison between clients and the company, providing exceptional customer service and driving retention and growth opportunities. The role is accountable for service delivery, cost-to-serve efficiency, and innovation, with a focus on continuous improvement in project and process delivery, efficiency, safety, and quality. It requires accountability for business target delivery and decision-making, along with the ability to combine business and technical understanding with a broader strategic perspective. The role works with internal and external customers and does not require supervision of direct or indirect reports.

Requirements

Bachelor's degree in business administration, marketing, or a related field, or equivalent work experience.
Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
Proven experience in consultative selling and managed services.
Proven experience managing Statements of Work (SOW) and Master Service Agreements (MSA).
Excellent communication and interpersonal skills, including the ability to build rapport and trust with clients.
Strong problem-solving abilities and attention to detail.
Ability to work effectively independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational and time management skills.
Ability to read and interpret documents, procedure manuals, and correspondence from internal and external sources.
Ability to speak effectively with individuals and groups, including external customers and employees at various organizational levels.

Responsibilities

Build and maintain strong relationships with assigned clients.
Serve as the primary point of contact for client inquiries, requests, and concerns.
Understand client needs and objectives and address their requirements.
Collaborate with sales, technical support, operations, and other internal teams to resolve client issues in a timely and satisfactory manner.
Identify opportunities to upsell or cross-sell products and services to existing clients.
Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
Develop and implement strategies to enhance client satisfaction and loyalty.
Provide management with regular updates and reports about client interactions, feedback, and satisfaction levels.
Stay informed about industry trends, competitor activities, and market developments.
Participate in training sessions and workshops to improve product knowledge and customer service skills.
Take accountability and responsibility for business target delivery and decision-making.
Support sustained excellence and continuous improvement in service delivery, delivery efficiency, safety, quality, and cost.