Service Response Specialist (Full Time)

Benefis Health System•Great Falls, MT

42d

About The Position

The Service Response Specialist provides patient ambulation, transfers and transport, and accommodates patient lift needs. The role is available via dispatch to transport patient-care items and equipment. The specialist communicates in a timely manner with patients, families, and the healthcare team as needed, and documents care according to hospital policy and procedure. The position requires handling pressure and deadlines while maintaining accuracy, adapting to changing situations, interacting with a variety of people, and managing stressful situations and conflict. The specialist also performs assigned duties and tasks and follows applicable licensing-board or agency requirements, regulations, procedures, and Benefis Health System policies and procedures.

Requirements

Current Nursing Assistant, EMT-Basic, or Surgical Tech certification in the State of Montana.
Ability to meet deadlines and maintain accuracy in changing situations.
Ability to interact with a variety of people and handle stressful situations and conflict.

Nice To Haves

Prior CNA or EMT experience.
Current BLS certification from the American Heart Association; applicants without it must be able to acquire it upon hiring.
Current, valid driver’s license.

Responsibilities

Provide patient ambulation, transfers, and transport, and accommodate patient lift needs.
Respond via dispatch to transport patient-care items and equipment.
Communicate in a timely manner with patients, families, and the healthcare team as needed.
Document care according to hospital policy and procedure.
Perform job duties and tasks as assigned.
Follow applicable licensing-board or agency requirements, regulations, and procedures, and comply with Benefis Health System policies and procedures.