Service Representative - Eyewash/WaterBreak

Cintas • Charlotte, NC

7d

About The Position

Cintas is hiring a Service Representative in Training/Bench for its Eyewash/WaterBreak product line. The role services customers by cleaning and sanitizing eyewash stations and WaterBreak water and ice units using equipment and methods covered in comprehensive training. The representative operates equipment safely and follows applicable safety policies, procedures, and practices. The role also sells Eyewash and WaterBreak products to Cintas First Aid and Safety customers.

The representative participates in on-the-job training that culminates in hands-on certification, follows a scheduled service calendar, and builds customer relationships by resolving concerns and working to retain business. Service work includes checking, cleaning, and sanitizing units and stations, replacing eyewash water and adding antimicrobial additive, and maintaining the service van and equipment. The representative also grows route volume through sales, completes accurate invoices and required paperwork, obtains customer signatures, and helps manage and collect past-due amounts.

Requirements

• High school diploma or GED equivalent.
• Valid driver's license.
• Experienced practitioner able to work unsupervised.
• Previous sales and/or customer service experience.

Nice To Haves

• Bachelor's degree preferred, but not required.

Responsibilities

• Participate actively in on-the-job training and complete hands-on certification.
• Service customers according to the planned calendar and their scheduled service frequency.
• Establish and maintain rapport with customer contacts to help prevent lost business.
• Resolve customer concerns by creating a problem-resolution plan and communicating issues to the customer.
• Work to improve the products, systems, or services provided to customers.
• Perform function checks and clean and sanitize the outside of WaterBreak water and ice units.
• Clean and sanitize eyewash stations; change the station water, clean the inside, refill with clean water, and add antimicrobial additive.
• Clean and maintain the inside of the van and service equipment daily.
• Increase route volume by meeting sales goals, including selling established price increases and new stations, units, and target products.
• Provide accurate invoices and account for services rendered; obtain customer signatures on invoices.
• Complete required paperwork and reports, maintain past-due percentages according to management goals, and assist with collecting past-due amounts.
• Operate equipment safely and follow safety policies, procedures, and safe work practices.

Benefits

• Medical, dental, and vision benefits with premiums below the national average; four medical plan options, including one offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and employee stock ownership plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED