Service Representative

Koch • Bradford, PA

4d • Remote

About The Position

Georgia-Pacific’s Corrugated Packaging division is hiring a Service Representative to support its corrugated packaging business in the Northeast region. The role is part of the Commercial Team and focuses on servicing top strategic accounts, building customer relationships, and working with the National Accounts Team to help Georgia-Pacific remain a preferred supplier. The position is home-based, with travel in the sales field up to 60% of the time, and covers a territory that includes Southern and Western New York and Northern Pennsylvania. The role reports to the Area Sales Manager. Compensation is $70,000–$90,000 per year, plus variable compensation, and includes a company car. Candidates may reside in or near the territory or be willing to relocate within reasonable proximity.

Requirements

• Corrugated industry experience, or at least 2 years of outside sales/B2B experience, or a bachelor’s degree in packaging science, operations/manufacturing, engineering, business administration, or a related field.
• Willingness to travel up to 60% within the assigned territory.

Responsibilities

• Build relationships with strategic national accounts by delivering quality products, excellent service, and on-time delivery.
• Identify and implement solutions to optimize customers’ packaging needs, improve product performance, and reduce waste at the Georgia-Pacific box plant.
• Work cross-functionally with Georgia-Pacific capabilities and internal teams, serving as a link between customers and customer service, quality, design, production, accounting, and shipping teams.
• Maintain visibility and communication with national account customers.
• Visit customers regularly to review quality initiatives and act on customer feedback and insights.
• Assist in conducting item trials with customers.
• Reconcile credits issued at month end with customers.
• Visit nearby Georgia-Pacific facilities as needed for team meetings and sample collection and distribution.
• Foster long-term partnerships between Georgia-Pacific and customers beyond day-to-day interactions.
• Support the Georgia-Pacific quality team on customer visits to ensure quality compliance.
• Use Microsoft Office 365 tools, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.
• Log activities and data in Microsoft Dynamics CRM.

Benefits

• Company car
• Variable compensation
• Medical, dental, and vision coverage
• Flexible spending and health savings accounts
• Life insurance
• Accidental death and dismemberment insurance
• Disability coverage
• Retirement benefits
• Paid vacation/time off
• Educational assistance
• May include infertility assistance, paid parental leave, and adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level