Service Representative - Time and Attendance

Paychex•Allentown, PA

About The Position

Under a significant level of guidance and direction, the Service Representative provides customer service for one or more Paychex products. The role uses prescribed guidelines to maintain good customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures. The position serves Paychex clients through phone, email, chat, and other channels; follows up on outstanding items to complete work within established Service Level Agreements; develops and maintains a basic working knowledge of one or more Paychex products; performs data input; and documents all client interactions. Systems and software may include HRIS, Salesforce, Flex, Core Advanced, and ORS.

Requirements

Digital literacy.
Professional communication.
Willingness to learn.
Microsoft Office.
Attention to detail.
Accountability.
Professionalism.
Problem solving.
Customer service.
Emotional intelligence.
Adaptability.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Deliver quality service to Paychex clients via phone, email, chat, and other avenues.
Follow up on outstanding items to ensure completion in compliance with established Service Level Agreements.
Use systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Develop and maintain a basic working knowledge of one or more Paychex products.
Perform data input while maintaining strong prioritization and organization.
Document all client interactions.
Resolve customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures.