Service Repair Technician

American Food & Vending ⏐ American Dining Creations•Phoenixville, PA

4d•Onsite

About The Position

As a Refreshment Service Technician, you’ll represent American Food & Vending at client locations, driving a company van to service, repair, and maintain vending machines and beverage dispensers. You’ll troubleshoot mechanical and electronic issues, perform routine maintenance, and deliver outstanding customer service. The role involves servicing vending, beverage, coffee, water, and micro market equipment; responding to customer service calls; conducting inspections and preventative maintenance; and ensuring installations and repairs meet applicable regulations. The technician also manages repair parts and service documentation, transports equipment as needed, maintains company vehicles and tools, and works with route drivers, fellow technicians, and customer service teams. American Food & Vending is part of a family-owned dining and refreshment service organization headquartered in Syracuse, NY, serving clients nationwide for more than 80 years. Its mission is to create moments of happiness through customized hospitality experiences. The company emphasizes family, integrity, responsiveness, service excellence, and teamwork.

Requirements

2–3 years of experience in equipment maintenance, vending, kiosk, POS, or similar technical repair roles.
Strong mechanical and electrical troubleshooting skills, including knowledge of automated systems, microprocessors, and schematics.
Proficiency with diagnostic tools, handheld devices, and basic service software.
Excellent problem-solving, time-management, and customer-service abilities.
Ability to lift 30 lbs., bend, kneel, climb, and work in varied environments.
Valid driver’s license and clean driving record.

Nice To Haves

Technical or associate-level training in electronics, mechanics, or a related field.

Responsibilities

Operate company vehicles to visit client locations to repair, maintain, and install vending machines and water and coffee beverage dispensers.
Respond promptly to service calls, troubleshoot issues, and communicate with customers to ensure satisfaction.
Install, maintain, and repair vending, beverage, coffee, water, and micro market equipment.
Inspect motors, keypads, cooling systems, electrical wiring, and water connections to support equipment performance.
Diagnose and resolve mechanical, electrical, and software malfunctions using diagnostic tools and technical manuals.
Perform scheduled preventative maintenance, including cleaning, lubricating, and calibrating machine components such as pressure gauges and thermostats.
Maintain cleanliness, sanitation, and presentation standards for machines and surrounding service areas.
Manage parts inventory, order repair components, and maintain accurate service documentation and maintenance logs.
Ensure installations and repairs comply with applicable plumbing, electrical, health, and safety regulations.
Safely transport equipment to and from repair facilities as needed.
Maintain company vehicles and tools in clean, organized, and working condition.
Collaborate with route drivers, fellow technicians, and customer service teams to support clients.
Perform additional duties as assigned by management.