Service Technician III - Repair Service

SouthernCarlson•Kansas City, KS

7d•Onsite

About The Position

SouthernCarlson is seeking a Service Technician III in Kansas City, Kansas. The technician troubleshoots, diagnoses, and repairs complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns. Some complex repairs may take 3–4 hours, and approximately 15% of the role is spent repairing smaller tools such as nail guns and staple guns. The technician demonstrates proper equipment operation and trains customers on daily maintenance. The role also involves completing customer orders and service requests; submitting work orders, parts orders, and timesheets; and coordinating with the sales team to resolve customer concerns and support customer satisfaction. The position calls for professional customer interaction and a focus on service, quality, and productivity. The schedule is Monday through Friday, and the position is full-time. Compensation is a competitive hourly wage based on experience, with a $1,000 sign-on bonus paid as $500 after 60 days and $500 at six months. SouthernCarlson describes its environment as family-oriented and collaborative and offers benefits, retirement savings, paid time off, holidays, and advancement opportunities. Offers are contingent on successful background checks and drug screening.

Requirements

Strong mechanical skills and abilities.
Customer-service orientation.
Strong organizational skills and attention to detail.
Ability to learn quickly and retain knowledge.
Basic computer skills.
Ability to lift 50 pounds of customer product regularly and up to 100 pounds occasionally.
High school diploma or equivalent.

Nice To Haves

Experience in construction, small engine repair, or pneumatic or electric power tool repair is preferred.
Experience in the construction or industrial supply industry is helpful.

Responsibilities

Troubleshoot, diagnose, and repair complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns.
Perform complex equipment repairs that may take 3–4 hours to complete.
Repair smaller tools, including nail guns and staple guns, for approximately 15% of working time.
Demonstrate proper equipment operation and train customers on daily maintenance.
Complete customer orders and service requests.
Complete and submit work orders, parts orders, and timesheets.
Communicate and collaborate with the sales team to support customer satisfaction, troubleshoot issues, and identify solutions to customer concerns.
Interact professionally with customers while delivering service, quality, and productivity.