Service Repair Technician

Johnson & Johnson Innovative Medicine•San Jose, CA

3d•Onsite

About The Position

The Service Repair Technician repairs, reworks, tests, and upgrades designated complex internal and field-returned robotic electromechanical assemblies while complying with medical device regulations and quality standards. The role works cross-functionally with Engineering, Manufacturing, Quality, Failure Analysis, R&D, and the warehouse. It requires troubleshooting failures, identifying root causes, and determining appropriate repair paths. The position offers hands-on experience with innovative technologies and opportunities for long-term career development. The position is based in a laboratory/assembly environment and routinely uses standard office equipment. Availability to work an extended day shift, listed as 8:00 a.m.–4:30 p.m., is preferred to overlap with R&D and Manufacturing.

Requirements

At least an associate’s degree in mechanical, electrical, or industrial engineering, or an equivalent combination of experience and education.
2–4 years of medical device or capital equipment experience.
Ability to read mechanical drawings and wiring schematics.
Ability to work with and configure computer hardware and software.
Understanding of and ability to apply GMP and GDP principles.
Sound analytical reasoning and problem-solving skills.
Independent, driven, innovative, and results-oriented approach.
Ability to adapt to evolving requirements and work in a fast-paced environment to meet tight schedules.
Effective, proactive written and verbal communication skills and ability to collaborate with mechanical, electrical, system, and software engineers.
May require lifting up to 50 pounds and operating hoisting equipment for heavier loads.
May require prolonged standing, bending, sitting, and kneeling during system assembly.

Nice To Haves

Support experience in robotics repairs.
Agile PLM experience.
SAP experience.
Bachelor’s degree in mechanical, electrical, or industrial engineering.
MS Dynamics experience.
MES experience.

Responsibilities

Test and repair or upgrade robotic platform subsystems, interfaces, and components to return units to service-ready condition.
Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
Document test plans, device history records (DHRs), repairs and rework, results, conclusions, and requirements traceably to support release decisions and audits.
Troubleshoot test failures, perform root-cause analysis, and verify corrective actions to prevent recurrence.
Support customer satisfaction through excellent upgrades, repairs, and support of customer products internally and externally.
Follow procedures and work instructions and create records that meet Johnson & Johnson Quality System requirements.
Set up and operate machines, equipment, and fixtures to perform repair and testing processes.
Provide detailed descriptions of symptoms found during functional testing and calibration to assist component-level troubleshooting, and assist the Failure Analysis team as needed.
Inspect own or others’ work to ensure workmanship standards are met.
Apply Good Manufacturing Practices and Good Documentation Practice principles to assembly, test records, and related documentation.
Identify and raise nonconforming products and support root-cause investigations with Manufacturing Engineering.
Maintain compliance with ESD controls, clean manufacturing practices, hazardous waste handling, and safety standards; address safety concerns and support risk-mitigation activities.

Benefits

Consolidated retirement plan (pension), subject to plan terms.
401(k) savings plan, subject to plan terms.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time-off: 80 hours per calendar year.