Service/Repair Superintendent for Metro Elevator DFW, Inc.

Metro Elevator•Carrollton, TX

3d•Onsite

About The Position

Reporting directly to the Metro Elevator DFW Vice President, the Service/Repair Superintendent will play a key role in the division's operational goals. The Service Superintendent's job responsibilities include scheduling, planning, communicating to and managing of field labor while maintaining a strong focus on organizational targets and customer relationships. This position requires a proactive individual who possesses leadership skills and excels in time management. Computer proficiency is necessary to enhance overall productivity and operational effectiveness. Management and elevator industry experience is required.

Requirements

3+ years of elevator industry experience. (Office or Field)
Proven experience in business management, operations, or a related role.
Ability to lead a team through strong leadership skills and transparency.
Excellent organizational and time management skills.
Proficiency in using various computer software and tools.
Strong interpersonal and communication skills to effectively interact with team members, field technicians, and customers.
Ability to identify opportunities for process improvement and implement solutions.
Desire to provide the highest level of customer service in the industry.

Responsibilities

Develop and manage schedules for tasks, projects, and elevator technicians, ensuring efficient utilization of time and optimizing workforce allocation.
Oversee the preventative maintenance program and ensure that contractual requirements are met.
Collaborate with department heads to create timelines and deadlines for various projects.
Oversee the preparation and coordination of resources, materials, and personnel required for specific projects.
Ensure all necessary tools and equipment are available, and team members are well-informed about their responsibilities.
Foster positive relationships with customers and clients to ensure their satisfaction and address any concerns or issues promptly.
Proactively seek feedback to improve service quality and maintain strong customer retention.
Analyze current operational processes, identify areas for improvement, and implement strategies to enhance overall efficiency and productivity.
This includes time approval of field technicians.
Oversee and coordinate necessary tasks and field technicians for large elevator repair projects.
Collaborate with leadership to ensure all projects are on time and on budget.
Monitor and maintain performance quality standards, ensuring all processes and deliverables meet or exceed expectations.
Address any quality issues promptly and collaboratively with relevant stakeholders.
This includes testing coordination and tracking of each project.
Promote a strong safety culture throughout the organization.
Collaborate with leadership to develop and implement safety protocols, policies, and training programs.
Conduct regular safety inspections and audits to identify potential hazards and ensure compliance with safety regulations.