Service Rep

JP Thomas Company • Asheboro, NC

1d

About The Position

The Service Rep supports parts handling, customer service, delivery and pickup operations, and maintenance of an assigned service vehicle. The role transports products to and from remote locations in a box truck, keeps delivery records, ensures loads are secured and compliant, and follows company, safety, quality-control, OSHA, and EPA requirements. The position also involves learning about the company’s products and services, attending training, and maintaining professional conduct and appearance.

Responsibilities

• Assist with loading and unloading vehicle parts, including batteries, motor oil, and filters.
• Communicate honestly and professionally with customers and other Thomas associates.
• Review shipments and advise management of shortages or damaged products.
• Learn new skills and knowledge from customers, vendors, fellow employees, and corporate training initiatives.
• Attend training classes provided by Thomas and parts suppliers.
• Work with the Warehouse Manager on proper documentation of merchandise control.
• Maintain the truck storage area in a neat and organized manner.
• Transport products to and from remote locations in a box truck.
• Load and unload products efficiently.
• Keep accurate records of deliveries and pickups, including obtaining appropriate signatures.
• Properly secure loads and ensure they are within requirements.
• Operate company vehicles safely and report problems or defects.
• Comply with the Thomas Quality Control Program, Thomas Safety Policy, and OSHA and EPA regulations.
• Maintain the assigned service vehicle, including its appearance and onboard service equipment.
• Adhere to the work schedule and use the time clock according to Thomas guidelines.
• Understand and uphold the Thomas mission statement.
• Follow corporate policies and procedures and applicable laws.
• Maintain high standards of grooming, hygiene, and uniform appearance.
• Stay informed about Thomas products and services and recognize opportunities to recommend them.
• Act professionally with customers, coworkers, and supervisors.
• Perform other related duties as required to meet the organization’s ongoing needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed