Service Project Manager

The Aagard Group•Alexandria, MN

About The Position

The Service Project Manager manages service and retrofit projects to achieve successful outcomes within scope, schedule, and budget. The role collaborates with Engineering to define project scope in line with customer needs, promptly escalates issues to the appropriate stakeholders, and drives them through resolution. The manager leads effective meetings, documents decisions and action items, and follows up in a timely manner. The role builds and motivates cohesive, high-performing project teams; develops project plans with team members and stakeholders; and holds individuals and departments accountable for deliverables and milestones. It requires adaptability, resilience, and solution-oriented thinking. As the primary customer contact for service projects, the Service Project Manager delivers prompt, proactive communication, builds relationships that foster trust and long-term partnerships, and provides tailored solutions intended to exceed customer expectations and reflect Aagard’s commitment to quality and service. Travel of 1–2 trips annually, domestically and internationally as necessary, is required. The employee must maintain a valid passport and comply with applicable travel requirements, including vaccinations required for entry to certain countries; Aagard reimburses the associated costs.

Requirements

Associate’s or Bachelor’s degree in a business-related field plus 5 years of relevant experience, or an equivalent combination of education and experience.
Self-confidence and ability to work largely self-directed.
Proficient keyboarding skills.
Conscientious approach to meeting and exceeding customer expectations.
Ability to handle confidential information with tact and discretion.
Willingness and ability to travel domestically and internationally as necessary, approximately 1–2 trips annually; travel may occur on any day of the week.
Must obtain and maintain a valid passport.
Must comply with applicable travel requirements, including vaccinations needed for entry into certain countries.

Nice To Haves

Previous project management and/or customer relationship management experience.

Responsibilities

Manage service and retrofit projects to meet scope, schedule, and budget.
Collaborate with Engineering to define project scope and align it with customer needs.
Escalate issues promptly to appropriate stakeholders and drive them to resolution.
Lead meetings, document outcomes and action items, and follow up in a timely manner.
Build, inspire, and motivate cohesive, high-performing project teams.
Develop and document project plans with project team members and stakeholders.
Hold individuals and departments accountable for deliverables and project milestones.
Adapt to changing circumstances with flexibility, resilience, and solution-oriented thinking.
Serve as the primary customer contact for service projects and provide prompt, proactive communication.
Build and maintain customer relationships that foster trust and long-term partnerships.
Provide tailored solutions that address customer needs and exceed expectations.
Deliver a customer experience reflecting Aagard’s commitment to quality and service.

Benefits

Preventive and major medical coverage for the employee and family, fully paid by Aagard.
Flexible health plan options with company contributions through Traditional Individual Insurance.
Payment-in-lieu compensation for employees insured elsewhere.
Company-paid dental, life, and disability insurance.
Wellness reimbursements, including gym memberships, nutrition counseling, mental health services, and vision screenings.
401(k) with a 50% company match on the first 10% of employee contributions.
Quarterly profit sharing.
Paid time off.
Nine paid holidays.
Paid bereavement leave.
Paid volunteer time off.
Mentorship and servant leadership programs.
Scholarships and tuition reimbursement.
On-staff chaplain support.
Matching of charitable contributions.
Team-building events and Lunch & Learns.
Complimentary fresh fruit and hot beverages.
Local business discounts.