Service Project Manager

Aagard•Alexandria, MN

4d•$71,000 - $101,000

About The Position

The Service Project Manager manages service and retrofit projects to successful outcomes, ensuring they meet scope, schedule, and budget. The role collaborates with Engineering to define project scope and align it with customer needs, promptly escalates and resolves issues, and leads effective meetings with clear documentation, action items, and follow-up. The position builds and motivates cohesive, high-performing project teams; develops project plans with team members and stakeholders; and holds individuals and departments accountable for deliverables and milestones. The manager adapts to changing circumstances with flexibility, resilience, and solution-oriented thinking. As the primary customer contact for service projects, the Service Project Manager provides prompt, proactive communication, builds relationships that foster trust and long-term partnerships, and offers tailored solutions to meet customer needs and exceed expectations. The role delivers a customer experience reflecting Aagard’s commitment to quality and service. Travel of 1–2 trips annually, domestically and internationally as necessary, may be required on any day of the week. A valid passport must be obtained and maintained; passport and required vaccination costs are reimbursed by Aagard.

Requirements

Associate’s or Bachelor’s degree in a business-related field plus 5 years of relevant experience, or an equivalent combination of education and experience.
Self-confidence and ability to work largely self-directed.
Proficient keyboarding skills.
Conscientious approach to meeting and exceeding customer expectations.
Ability to handle confidential information with tact and discretion.
Willingness and ability to travel 1–2 trips annually, domestically and internationally as necessary, potentially on any day of the week.
Must obtain and maintain a valid passport; cost is reimbursed by Aagard.
Must comply with applicable travel requirements, including receiving vaccinations necessary for entry into certain countries; costs are reimbursed by Aagard.

Nice To Haves

Previous project management and/or customer relationship management experience.

Responsibilities

Manage service and retrofit projects to meet scope, schedule, and budget.
Collaborate with Engineering to define project scope and align it with customer needs.
Escalate issues promptly to appropriate stakeholders and drive them to resolution.
Lead meetings with clear documentation, defined action items, and timely follow-up.
Build, inspire, and motivate cohesive, high-performing project teams.
Develop and document project plans with project team members and stakeholders.
Hold individuals and departments accountable for deliverables and project milestones.
Adapt to changing circumstances with flexibility, resilience, and solution-oriented thinking.
Serve as the primary customer contact for service projects and provide prompt, proactive communication.
Build and maintain relationships that foster trust and long-term partnerships.
Provide tailored solutions to address customer needs and exceed expectations.
Deliver a superior customer experience reflecting Aagard’s commitment to quality and service.

Benefits

Preventive and major medical coverage for the employee and family, fully paid by Aagard.
Choice of health plan with company contributions through Traditional Individual Insurance.
Extra compensation for employees insured elsewhere.
Company-paid dental, life, and disability insurance.
Wellness reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
401(k) with a 50% company match on the first 10% of employee contributions.
Quarterly profit sharing.
Paid time off.
Nine paid holidays.
Paid bereavement leave.
Paid volunteer time off.
Mentorship and servant leadership programs.
Scholarships and tuition reimbursement.
On-staff chaplain support.
Company matching of charitable contributions.
Team-building events and Lunch & Learns.
Fresh fruit, hot beverages, and local business discounts.