Service Project Manager
About The Position
The Service Project Manager is a newly established role responsible for coordinating and managing follow-up on service requests, customer projects, and escalations while serving as the primary point of contact for the customer. In this role, you will work cross-functionally with Service, Engineering, and other Lantech teams to define action plans, drive issue resolution, and track progress—adjusting as needed to ensure successful outcomes. The primary objective of this position is to deliver an exceptional customer experience through clear communication, effective coordination, and timely resolution. As this role continues to develop, responsibilities may evolve as processes and expectations are further defined. Lantech is the global leader in stretch wrapping technology —and the original inventor of the rotary stretch wrapper. We’ve spent decades redefining material handling and packaging solutions with cutting-edge technology and world-class performance. Today, Lantech equipment is used worldwide, supported by multilingual technical teams and a culture of continuous improvement. As a Service Project Manager, you play a critical role in strengthening customer trust and satisfaction. By owning service-related projects from assessment through resolution, you help ensure customer issues are addressed efficiently, transparently, and with a focus on long-term quality and reliability. Your ability to align internal teams and manage customer expectations directly impacts Lantech’s reputation and ongoing customer relationships.
Requirements
- Is a results-driven, project-oriented problem solver with strong analytical and critical-thinking skills
- Has proven experience leading and collaborating with cross-functional teams
- Communicates clearly and professionally, both verbally and in writing
- Brings hands-on technical knowledge of mechanical and electrical systems, particularly in material-handling equipment
- Is highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment
- Demonstrates a strong customer-service mindset with a focus on responsiveness and solution delivery
- Is proficient in Microsoft Office, including Excel and Word
Nice To Haves
- Bachelor’s degree in engineering, science, or business preferred
- Mechanical and/or electrical knowledge of Lantech equipment
- 3 years of customer-facing experience in a technical, service, or project coordination role
Responsibilities
- Conduct technical assessments of customer equipment by collaborating with technicians, engineers, and other stakeholders to identify root causes
- Develop comprehensive resolution plans that address field issues while meeting customer expectations
- Coordinate with Service, Engineering, and other departments to execute resolution plans, including design updates, parts procurement, labor coordination, remote support, and on-site assistance
- Manage project execution to ensure timelines, scope, and customer commitments are met
- Negotiate with customers regarding costs, expectations, and proposed solutions
- Follow up with customers to confirm successful resolution and overall satisfaction
- Communicate recurring issues, trends, or findings to internal teams to support continuous improvement and quality initiatives
Benefits
- 401(k) with company match
- Quarterly profitability bonuses
- Medical, Dental, Vision
- Paid Life, STD & LTD insurance
- Paid Vacation, PTO, and 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
