Service Project Coordinator - Saturday-Wednesday 12pm-9pm

LockNet • Nicholasville, KY

8d

About The Position

LockNet is seeking a detail-oriented, high-energy Service Project Coordinator to join its Service Department. The coordinator manages customer accounts with a project focus, including quoting, scheduling, ordering, and resolving technical and billing issues. The role works in a fast-paced environment where organization and initiative affect customer satisfaction and company performance. The schedule is Saturday through Wednesday, 12 p.m. to 9 p.m.

Requirements

• 1–3 years of customer service experience.
• Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, and Outlook), and ability to navigate multiple platforms.
• Excellent written and verbal communication skills; clear, professional, and responsive.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and confidence to make decisions independently.
• Strong project management and coordination abilities.
• Ability to research, understand, and apply regulatory codes.
• Discretion and trustworthiness when handling confidential information.

Nice To Haves

• Background in scheduling, construction, or locks and hardware.
• Experience reading blueprints.
• Bachelor's degree.

Responsibilities

• Manage customer accounts end-to-end, including quoting, ordering, scheduling installations, and resolving issues.
• Provide detailed survey instructions to field technicians and organize survey results into customer-ready quotes.
• Input and process customer orders by phone and email, ensuring accuracy on pricing, shipping dates, and special requests.
• Coordinate with production, shipping, and warehouse teams to resolve delays and keep projects on track.
• Track project progress using internal task management software and provide regular status updates to customers and internal stakeholders.
• Collaborate with onsite technicians to deliver solutions within scope, budget, and applicable regulations.
• Research hardware needs, review orders, and follow up to ensure on-time delivery and correct installation.
• Compile reports and statistics for management as needed.

Benefits

• Options for 100% employer-paid health and vision insurance for employees, with competitive costs for families.
• PTO accrual starting on day one.
• 401(k) with employer matching.
• Profit-sharing.
• Company-paid life insurance and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed