Advocate Support - Wednesday-Saturday, 6pm-10pm

The Spring Shelter, Inc.•Tulsa, OK

About The Position

The Spring is a faith-based service provider, shelter, and advocacy organization serving survivors of domestic violence, sexual assault, stalking, and human trafficking, as well as their children. The Advocate Support role assists shelter staff with crisis calls, monitoring guest and visitor entry and exit, and administrative duties related to guest advocacy and services. The position is part time, Wednesday through Saturday, from 6 p.m. to 10 p.m. The employee must be at least 21 years old to transport guests.

Requirements

High school diploma or equivalent.
Must be at least 21 years old to transport guests.
Must have a valid Oklahoma driver’s license.
Must be able to sign The Spring’s Statement of Faith.
Must be able to pass a seven-year background check; a felony does not automatically exclude applicants from consideration.
Knowledge and understanding of domestic violence, sexual assault, and child abuse issues and trends.
Ability to manage multiple demands and perform effectively as priorities change.
Ability to build relationships with guests and their children while maintaining professional boundaries.
Ability to respond to physical emergencies, including building evacuations and client medical or behavioral situations.
Ability to maintain client confidentiality.
Ability to work independently and as part of a team.
Flexibility, attention to detail, initiative, integrity, and professionalism in a challenging, results-oriented environment.
Excellent oral, written, and interpersonal communication skills.
Strong organizational, analytical, and problem-solving skills, including the ability to handle multiple priorities.
Ability to manage and resolve conflict.
Proficiency with office software such as Microsoft Office 365 products.

Nice To Haves

Experience in domestic violence or sexual assault services, volunteer experience, or related experience is suggested.
Experience working with diverse people and groups.

Responsibilities

Answer crisis-line calls; provide crisis intervention information, safety planning, and advocacy; and complete required intake documentation.
Support day-to-day shelter operations and provide advocacy and victim-centered, trauma-informed care to guests.
Provide program participants with supportive services, including assistance with immediate needs, referrals, crisis intervention, and emergency assistance.
Maintain working knowledge of resources and services available in the communities served.
Document crisis calls and direct services as required by policy and procedure.
Help foster a positive culture of personal leadership, communication, and teamwork within the shelter and organization.
Transport guests in a Spring vehicle as needed.
Monitor guest and visitor entry and exit.
Assist with daily charting in guests’ specific files.
Support meal preparation, transportation, children’s activities, and program-specific events, and monitor guest activity as needed.
Be available for emergencies and respond accordingly.
Attend training as needed to meet domestic violence, sexual assault, and human trafficking standards.
Work the agreed-upon hours each week.