Advocate Support - Wednesday-Saturday, 6pm-10pm

The Spring Shelter•Tulsa, OK

About The Position

The Spring is hiring a part-time Advocate Support to assist shelter staff at a faith-based service provider, shelter, and advocacy organization serving survivors of domestic violence, sexual assault, stalking, and human trafficking. The organization provides a safe home and supportive services to survivors and their children. The position assists with crisis calls, guest and visitor entry and exit monitoring, and administrative duties related to guest advocacy and services. The schedule is Wednesday through Saturday, 6 p.m. to 10 p.m. The role requires being at least 21 years old to transport guests.

Requirements

High school diploma or equivalent.
Must be at least 21 years old to transport guests.
Must have a valid Oklahoma driver’s license.
Must be able to sign The Spring’s Statement of Faith.
Must pass a seven-year background check; a felony does not automatically exclude a candidate.
Knowledge and understanding of domestic violence, sexual assault, and child abuse issues and trends.
Ability to handle multiple demands and perform effectively despite changing priorities.
Ability to develop relationships with guests and their children while maintaining professional boundaries.
Ability to respond to physical emergencies, including building evacuations and potential client medical or behavioral situations.
Ability to maintain client confidentiality.
Ability to work independently and as a team member.
Ability to succeed in a results-oriented, challenging environment, demonstrate flexibility, and attend to detail.
Excellent oral, written, and interpersonal communication skills.
Strong organizational, analytical, and problem-solving skills, including the ability to handle multiple priorities.
Ability to manage and resolve conflict.
Excellent initiative, integrity, and professionalism.
Proficiency in office software, such as Microsoft Office 365 products.

Nice To Haves

Experience in the domestic violence or sexual assault field, volunteer experience, or related experience is suggested.
Experience working with diverse people and groups.

Responsibilities

Answer crisis-line calls and provide crisis intervention information, safety planning, and advocacy; complete required intake documentation.
Perform day-to-day shelter operations and provide advocacy and victim-centered, trauma-informed care to guests.
Provide program participants with supportive services, including immediate needs assistance, referrals, crisis intervention, and emergency assistance.
Maintain working knowledge of resources and services in the communities served.
Document crisis calls and direct services as required by policy and procedure.
Help foster a positive culture of personal leadership, communication, and teamwork within the shelter and organization.
Transport guests in a Spring vehicle as needed.
Monitor guest and visitor entry and exit.
Assist with daily charting in guest files.
Support meal preparation, transportation, children’s activities, and program-specific events; monitor guest activity as needed.
Be available for emergencies and respond accordingly.
Attend training as needed to meet domestic violence, sexual assault, and human trafficking standards.
Work the agreed-upon hours each week.