Support Specialist - Kensington Campus (Saturday - Wednesday, 3pm - 11:30pm)

The People Concern•Los Angeles, CA

6d•$20 - $25•Onsite

About The Position

The Support Specialist provides direct support to clients at The People Concern’s Lancaster Interim Housing program. The role creates a safe, supportive environment that helps clients progress toward stability, using a client-centered approach grounded in trauma-informed care, harm reduction, motivational interviewing, and the housing-first model. The specialist responds to immediate client needs, monitors and maintains the facility, builds trusting relationships, supports client engagement, documents program activity, and works collaboratively with colleagues to provide integrated care. This is a full-time, non-exempt, non-management position based at the Kensington Campus in Lancaster, California, working onsite Saturday through Wednesday from 3:00 p.m. to 11:30 p.m.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience in related work.
Effective customer service skills and the ability to handle difficult situations.
Ability to work independently and think critically.
Ability to act professionally regardless of circumstances.
Commitment to improving the community through empowerment and dignity.
Familiarity with non-violent crisis intervention.
Familiarity with issues faced by the population served.
Ability to self-motivate and appropriately organize and motivate others.
Computer literacy, including the ability to use a computerized database system for information management.
Ability to work as a team member.
Ability to obtain and maintain Food Handlers, CPR, and First Aid certifications.
Ability to take initiative toward continued professional development.

Nice To Haves

Ability to communicate in a language other than English; strongly preferred but not required.

Responsibilities

Act as the first point of contact for immediate client needs and requests, such as phone use, linens, and water.
Monitor communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines and help keep the site safe and well-maintained, including general cleaning.
Remain visible on the floor, actively engage with clients, and welcome them.
Conduct regular, thorough facility walk-throughs.
Create a supportive environment that promotes client progress toward stability.
Attend relevant staff meetings, trainings, and retreats as scheduled.
Oversee maintenance of client cubicle and bed areas in a trauma-informed manner.
Facilitate client engagement activities, such as groups or other activities.
Complete incident reports, update shift logs, document in HMIS as needed, and email relevant documents and updates before the end of each shift.
Develop trusting client relationships using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
Intervene during crises to de-escalate situations while considering client and staff safety and using non-violent communication skills.
Work as part of a team to provide comprehensive, integrated care to people experiencing homelessness, mental illness, and substance addiction.
Communicate effectively and promptly with management, peers, and clients.
Maintain client confidentiality and comply with agency, state, and HIPAA requirements.
Perform other duties as assigned.

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life and Accidental Death & Dismemberment (AD&D) insurance
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates