Service Program Manager II

Panasonic•Irvine, CA

12d

About The Position

The Service Program Manager II plans and manages programs to meet service delivery commitments, contract financial performance, and quality and cost goals. Acting as project team leader and technical expert, the role reviews customer technical requirements, identifies tasks, assigns and coordinates resources, and creates and tracks project schedules. The manager collaborates with customers, internal staff, and outside parties to maintain clear communication and resolve issues promptly, supporting complex programs and championing customer satisfaction. The position also advances significant projects and business initiatives and ensures business processes comply with departmental procedures, company policy, and airworthiness regulations. The role develops and maintains executable program plans, schedules, milestones, and team assignments; leads program meetings and reviews; monitors commitments and mitigates schedule impacts; and tracks financial and operational performance. It coordinates maintenance processes, regulatory and technical requirements, station staffing and operations, and compliance with applicable laws and aviation regulations. The manager leads work teams to support the financial and operational health of customer programs, develops performance requirements, provides training, and presents to audiences including senior management. Travel may be required up to 50% of the time to domestic or international locations. The position is associated with Panasonic Avionics Corporation. Its headquarters are in Irvine, California, and the posting describes onsite and hybrid employee amenities, but does not specify the work arrangement for this role. The listed salary range is $104,000–$174,000; the final offer may vary based on factors including knowledge, skills, experience, and location. The role may also be eligible for discretionary bonuses and incentives.

Requirements

Bachelor’s degree in Engineering or a related field, or equivalent work experience.
At least 8 years of work experience in aviation maintenance and/or program management.
At least 2 years of experience in a team lead or supervisor position, including project and team management.
Expert-level technical knowledge and skills for resolving complex technical and business matters.
Excellent team leadership skills and ability to lead successful, outcome-oriented teams.
Excellent project management skills.
Proficiency with Windows and Microsoft Office applications, including Excel, Word, and PowerPoint.
Excellent communication and presentation skills, including the ability to interact with multiple organizational levels and customers.
Ability to work under pressure and with people from diverse cultural and political backgrounds.
Outgoing, self-motivated, organized, and detail-oriented approach.
Creative problem-solving and conflict-resolution skills, including the ability to reconcile conflicting agendas and determine a path forward.
Working knowledge of global civil aviation regulations and requirements.
Ability to manage a 24/7 maintenance operation.
May require travel up to 50% to domestic and/or international locations.
Must pass extensive security and background checks.

Nice To Haves

Three years of work experience in the aircraft industry is highly desired.
In-Flight Entertainment (IFE) experience is highly desired.
Aircraft Maintenance License is desirable.
Valid A&P, EASA, CASA, GCAA, or other appropriate region-specific license.
Advanced user of Microsoft Project is highly desirable.

Responsibilities

Establish and maintain strong communications with customers, including regular status reviews and correspondence.
Coordinate with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services program plans for pricing.
Develop and maintain program plans identifying scope, schedules, milestones, and team members to support delivery and exceed customer expectations.
Conduct regular team meetings, maintain action-item logs, and manage integrated schedules.
Chair and coordinate program team meetings, reviews, technical coordination meetings, and design reviews.
Monitor program schedule commitments and direct personnel to address or mitigate potential impacts and changes.
Work with Operations Management and Quality Assurance Management to ensure regulatory compliance.
Contribute to the development, modification, and execution of company policies affecting operations.
Track and prepare financial and operational reports on service program performance and ensure appropriate corrective actions are in place and managed.
Review and assist with developing maintenance processes and practices in accordance with applicable customer and PAC policies and procedures.
Coordinate across departments to achieve business goals.
Ensure certification and technical data requirements are defined and coordinated.
Ensure compliance with laws and regulations and cooperate with regulatory agencies and representatives.
Coordinate labor requirements and the opening or closing of stations in the assigned regional area with Regional Operations Management.
Ensure assigned stations perform to PTS standards.
Lead work teams to support the financial and operational health of complex customer programs.
Develop performance requirements that support long-term customer program success and strengthen the company’s reputation with customers and suppliers.
Provide training, including assigning projects and tasks.
Prepare and deliver presentations to varied audiences, including senior management.

Benefits

Flexible paid time off for exempt salaried employees; non-exempt hourly employees accrue 14 vacation days, 7 sick days, and 3 personal days annually, with accrual increasing with tenure.
11 company-paid holidays per year; U.S. corporate offices also close between Christmas and New Year.
Additional compensation for operational employees expected to work on holidays.
Medical insurance options through Aetna and Kaiser (California and Hawaii).
Dental PPO and DMO options.
Vision insurance through EyeMed or VSP.
401(k) with a 50% match on up to 8% of contributions; fully vested from day one.
Washington’s Family and Medical Leave and Paid Sick Leave programs for eligible Washington residents.
Wellness program and counseling services.
Flexible spending and health savings accounts.
Life insurance for employees and eligible family members, AD&D insurance, and short- and long-term disability insurance.
Critical illness and accident insurance.
Legal assistance, pet insurance, and identity theft protection.
Dependent care FSA.
Education assistance.
Commuter program.
Employee purchase program.
Service award program.