Program Manager II

ServiceSource, Inc. • Aurora, CO

11d

About The Position

The Program Manager II manages all aspects of organizational projects, handling moderately complex issues and referring more complex issues to higher-level staff. The role requires solid working knowledge of the subject matter and coordination of work across multiple functions to support successful project delivery. Responsibilities span the full project lifecycle, from planning and scope definition through design, execution, and delivery. The position tracks milestones, budgets, and performance indicators; prepares reports for Senior Management; supports the selection and management of external consultants or vendors; and monitors project expenditures.

The role also establishes a communication calendar to keep stakeholders updated, interfaces with project personnel on routine matters related to contractual obligations, and performs other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The position requires a high school diploma or GED and 2–4 years of related work experience. A bachelor’s degree in a related field is preferred. Security clearance and background check requirements, if applicable, are determined by the contract. The role involves regular talking or hearing; frequent standing, hand and arm use, climbing or balancing, stooping and kneeling; walking and sitting; and regularly lifting or moving up to 50 pounds, with occasional lifting or moving up to 75 pounds. The employee may occasionally be exposed to outside weather conditions, and the work environment is usually quiet.

Requirements

• High school diploma or GED.
• 2–4 years of related work experience.
• Great problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize competing tasks.
• Ability to set priorities for self, team, and peers and adjust when priorities change.
• Proficiency in Microsoft Office and ability to become familiar with corporate programs and software such as Zoom and Microsoft Teams.
• Ability to solve practical problems and adapt quickly to new information and guidance.
• Strong verbal and written communication skills.
• Detail-oriented, with the ability to perform work accurately.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Knowledge of project management, timelines, deadlines, and follow-through on finished products.
• Meet job-related physical demands, including regularly lifting or moving up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

• Bachelor’s degree in a related field.

Responsibilities

• Coordinate work activities across multiple functions to support satisfying project delivery.
• Manage all aspects of the project lifecycle, including planning, scope definition, design, execution, and delivery.
• Track progress against milestones, budgetary guidelines, and other performance indicators, and prepare reports for Senior Management.
• Assist with selecting, negotiating with, and managing external consultants or vendors.
• Monitor all budgeted project expenditures.
• Establish a communication calendar to update stakeholders on project progress.
• Interface with project personnel on routine matters related to contractual obligations.
• Perform other related job duties as assigned.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED