Service Production Supervisor

Rivian • Roswell, GA

6h

About The Position

As a Service Production Supervisor at Rivian, you direct daily service-center operations and vehicle flow through the shop while making real-time production decisions. You coach and develop technicians, support their performance and technical growth, and foster a collaborative, inclusive culture. You ensure technicians have the parts, tools, and information they need to work effectively, coordinating with support teams to remove bottlenecks and deliver a seamless, efficient, high-quality service experience.

The role owns the shop’s daily production rhythm from vehicle intake through final quality checks, including workload prioritization, technician assignments, repair quality, cycle time, safety, and operational performance. It also serves as an escalation point for technical or logistical challenges, promotes workflow improvements, reviews work-order documentation, and keeps the customer’s voice in view throughout the service process.

Requirements

• At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
• Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
• Experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
• Excellent written and verbal communication skills.
• Ability to communicate complex technical details clearly and actionably to different audiences.
• Ability to organize and manage multiple priorities in a fast-paced environment.
• Ability to remain calm under pressure, adapt to changing conditions, and find solutions to challenges.
• Strong written and spoken English comprehension.
• Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

• High school diploma, GED, or other recognized high school equivalency credential (preferred).

Responsibilities

• Mentor, coach, and inspire technicians, building a high-performance culture of collaboration, trust, and continuous learning.
• Manage team performance through regular feedback and performance reviews, and understand each team member’s strengths and development areas.
• Foster an inclusive environment in which team members feel valued, motivated, and empowered.
• Identify and nurture talent, provide hands-on training, and create clear development paths to improve technical capabilities.
• Advocate for the team by ensuring its needs are met, voices are heard, and obstacles are removed.
• Lead by example and support any role or task needed to promote collective success and service excellence.
• Collaborate on-site with DMO, VO, and Sales teams and manage vendor relationships, including Amazon/DSP accounts.
• Promote participation in huddles and transparency around performance indicators.
• Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
• Own the daily shop production rhythm from vehicle intake to final quality check, maximizing throughput and efficiency.
• Prioritize and assign work according to technician skill sets and shop capacity.
• Coordinate with Parts, Service Advisors, and other support teams to prevent and resolve bottlenecks.
• Apply first-principles problem-solving and implement service-workflow improvements.
• Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
• Analyze KPIs, including technician productivity and shop efficiency, and use the findings to improve operations.
• Enforce high standards of safety and organization in the workshop.
• Resolve complex technical or logistical issues as the key escalation point.
• Review technician work-order notes for accuracy.
• Advocate for customers by ensuring their feedback and concerns are considered by technicians during the service process.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
• Annual performance bonus and equity awards may be available to the successful candidate

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED