Service Production Supervisor - Montgomeryville, PA

Military Spouse Corporate Career Network•Montgomeryville, PA

9d•$79,700 - $105,570•Onsite

About The Position

Rivian is seeking a Service Production Supervisor to lead daily operations at its service center in Montgomeryville, Pennsylvania. The supervisor directs vehicle flow and shop production, makes real-time workload decisions, and coaches technicians to support their growth and performance. The role ensures technicians have the parts, tools, and information needed to work effectively and coordinates with Parts, Service Advisors, and other teams to deliver an efficient, high-quality service experience. The supervisor leads and develops technicians and site leadership, fosters an inclusive and accountable culture, and oversees service workflows and technician development. The position manages the shop’s production rhythm from vehicle intake through final quality checks, monitors repair quality, cycle time, productivity, and shop efficiency, and resolves technical or logistical escalations. It also promotes safety and organization, accurate work-order documentation, customer advocacy, and continuous workflow improvement. The role may involve interaction with customers, their families, third-party affiliates, and suppliers, as well as up to 27% travel. The salary range for Pennsylvania-based applicants is $79,700–$105,570 per year. The successful candidate may be eligible for an annual performance bonus and equity awards.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
Ability to perform the listed physical tasks, including standing, walking, bending, kneeling, lifting, and frequent hand use.
Ability to travel up to 27%.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential preferred.

Responsibilities

Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and a high-performance culture.
Manage team performance by providing regular feedback, conducting performance reviews, and identifying strengths and development areas.
Foster an inclusive environment where team members feel valued, motivated, and empowered.
Identify and develop talent, provide hands-on training, and create development paths to improve technical capabilities.
Advocate for the team by ensuring its needs are met, voices are heard, and obstacles are removed.
Lead by example and support any role or task needed for collective success and service excellence.
Collaborate onsite with DMO, VO, and Sales teams.
Manage vendor relationships, including Amazon/DSP accounts.
Ensure participation in huddles and transparency regarding performance indicators.
Guide and develop site leadership, including through the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
Oversee service workflows and technician development, including through the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
Manage the shop’s daily production rhythm from vehicle intake through final quality check to maximize throughput and efficiency.
Prioritize and assign work according to technician skill sets and shop capacity.
Coordinate with Parts, Service Advisors, and support teams to prevent and resolve bottlenecks.
Identify and implement service workflow improvements using a first-principles approach.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, and use findings to improve operations.
Enforce safety and organization standards in the workshop.
Resolve complex technical or logistical challenges as an escalation point.
Review technician work-order notes for accuracy.
Champion customer feedback and concerns throughout the service process.
Interact as needed with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events.