Service Production Supervisor - Eastvale, CA

Military Spouse Corporate Career Network•Eastvale, CA

9d•Onsite

About The Position

Rivian is hiring a Service Production Supervisor to lead daily operations at its Eastvale service center. The supervisor directs vehicle flow through the shop, makes real-time production decisions, coaches and develops technicians, and ensures the team has the parts, tools, and information needed to work effectively. The role is responsible for orchestrating an efficient, high-quality service experience that gets vehicles returned to customers on schedule. The supervisor leads technician performance and development, fosters an inclusive and collaborative culture, and removes obstacles for the team. They coordinate workflows across service teams and departments, monitor quality and productivity, and address technical or logistical escalations. The position also includes cross-team collaboration, vendor relationship management, huddles and performance transparency, and oversight of service workflows and technician development across shifts and departments. The role is based onsite in Eastvale, California. Physical exertion is required, and travel of up to 27% may be required. The salary range for Southern California applicants is $87,300–$115,640. The successful candidate may be eligible for an annual performance bonus and equity awards.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Ability to perform the physical demands of the role, including lifting up to 50 pounds.

Nice To Haves

High school diploma, GED, or another recognized high school equivalency credential is preferred.

Responsibilities

Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and a high-performance culture.
Manage team performance through regular feedback and performance reviews, and understand each team member’s strengths and development areas.
Promote an inclusive environment in which team members feel valued and empowered.
Identify and develop talent, provide hands-on training, and create development paths to improve technical capabilities.
Advocate for technicians by addressing their needs, listening to their concerns, and removing obstacles.
Lead by example and support any role or task needed to achieve team success and service excellence.
Collaborate onsite with other teams, including DMO, VO, and Sales.
Manage vendor relationships, including Amazon and DSP accounts.
Ensure participation in huddles and transparency about performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability across shifts and departments.
Manage the daily shop production rhythm from vehicle intake through final quality check to maximize throughput and efficiency.
Prioritize and assign work based on technician skills and shop capacity.
Coordinate with Parts, Service Advisors, and support teams to prevent and resolve bottlenecks.
Identify and implement service workflow improvements using a first-principles approach.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, to inform operational improvements.
Maintain and enforce safety and organization standards in the workshop.
Resolve complex technical and logistical challenges as an escalation point.
Review technician work order notes for accuracy.
Ensure customer feedback and concerns are considered by technicians during the service process.