Service Production Supervisor - Eastvale, CA
About The Position
The Service Production Supervisor directs daily service center operations and the flow of vehicles through the shop, making real-time production decisions while coaching and developing technicians. The role ensures technicians have the parts, tools, and information needed to work effectively, and coordinates a seamless, efficient, and high-quality service experience that gets owners back on their adventures. The supervisor leads team performance and development, oversees service workflows and technician development, and works across teams and with vendors. The role owns the shop’s daily production rhythm from vehicle intake through final quality checks, coordinating with Parts, Service Advisors, and other support teams to improve throughput and remove bottlenecks. It monitors repair quality, cycle time, safety, shop organization, and key performance indicators, and serves as an escalation point for complex technical or logistical challenges. The role also reviews work-order documentation and advocates for customer feedback throughout the service process. The position is based on-site in Eastvale, California. Up to 27% travel may be required, and the role may involve interaction with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events. Physical duties include extended standing, walking and other movements, frequent hand use, and lifting up to 50 pounds.
Requirements
- At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
- Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
- Experience with lean manufacturing principles or workflow optimization in a service or production setting.
- Strong proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
- Excellent written and verbal communication skills.
- Strong understanding of written and spoken English.
- Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and schematics.
- Ability to perform the physical duties described, including lifting up to 50 pounds.
Nice To Haves
- High school diploma, GED, or other recognized high school equivalency credential (preferred).
Responsibilities
- Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and a high-performance culture.
- Manage team performance by providing regular feedback, conducting performance reviews, and identifying team members’ strengths and development areas.
- Promote an inclusive environment in which team members feel valued, motivated, and empowered.
- Identify and nurture talent, create development paths, and provide hands-on training to improve technical capabilities.
- Advocate for the team by ensuring its needs are met, voices are heard, and obstacles are removed.
- Lead by example and support roles or tasks as needed to ensure team success and service excellence.
- Collaborate on-site with other teams, including DMO, VO, and Sales.
- Manage vendor relationships, including Amazon and DSP accounts.
- Ensure participation in huddles and transparency on performance indicators.
- Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
- Manage the shop’s daily production flow from vehicle intake through final quality check, maximizing throughput and efficiency.
- Prioritize and assign work according to technician skill sets and shop capacity.
- Coordinate proactively with Parts, Service Advisors, and other support teams to prevent bottlenecks.
- Identify and implement service workflow improvements using a first-principles approach.
- Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
- Analyze KPIs, including technician productivity and shop efficiency, and use the information to guide operational improvements.
- Maintain and enforce high standards of safety and shop organization.
- Resolve complex technical or logistical challenges as the key escalation point.
- Review the accuracy of technician work-order notes.
- Ensure customer feedback and concerns are considered by technicians throughout the service process.
Benefits
- May be eligible for annual performance bonus.
- May be eligible for equity awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
