Service Processor I

Cattron Global•Warren, OH

About The Position

Under direct supervision, the Service Processor I verifies and keeps records on incoming and outgoing shipments of repairs and related items. The role packages items and arranges shipping, receives, unpacks, and distributes incoming repair and OCU (Operator Control Unit) shipments, and processes repair orders—including customer interface and record keeping—for the service departments.

Requirements

Ability to enter data into a computer.
Ability to acquire basic product knowledge.
Ability to use hand tools to pack shipments.
Good verbal skills.
Competence in proofreading, editing, spelling, and composition, and a good vocabulary.
Very well organized.
At least one year of related experience or an equivalent combination of education and experience.

Responsibilities

Receive repairs and log required information.
Ensure shipping and billing addresses are available and correct.
Unpack and process repairs, compare contents with packing slips, and create and route RMAs and returns to inventory and vendors.
Process equipment requiring retro.
Verify incoming and outgoing equipment is properly logged and prepare outgoing repairs for shipment.
Answer telephone calls, provide information about non-technical service-related issues, and handle Helpdesk requests.
Contact customers to obtain purchase order numbers and information related to service billing issues and special handling requirements.
Verify service department technicians have entered order text and parts used into the computer system; proofread and edit text for grammar, spelling, punctuation, and format; and correct errors as necessary.
Arrange shipment of completed repairs through the appropriate carrier.
Assist other departments with service-related billing and order processing issues.
Generate weekly reports on open activity in the service department.