Service Processor I

Cattron Careers•Warren, OH

About The Position

Under direct supervision, the Service Processor I verifies and maintains records for incoming and outgoing shipments of repairs and related items, packages items, and arranges shipping. The role receives, unpacks, and distributes incoming repair and OCU (Operator Control Unit) shipments, and processes repair orders for service departments, including customer communication and record keeping.

Requirements

Ability to enter data into a computer.
Ability to acquire basic product knowledge.
Ability to use hand tools to pack shipments.
Good verbal skills.
Competence in proofreading, editing, spelling, and composition, with a good vocabulary.
Strong organizational skills.
At least one year of related experience or an equivalent combination of education and experience.

Responsibilities

Receive repairs and log required information.
Ensure shipping and billing addresses are available and correct.
Unpack and process repairs, comparing contents with packing slips.
Create and route RMAs, and return items to inventory or vendors.
Process equipment requiring retro.
Verify that incoming and outgoing equipment is properly logged and prepare outgoing repairs for shipment.
Answer telephone calls, provide information about non-technical service issues, and handle Helpdesk requests.
Contact customers for purchase order numbers and information relevant to service billing issues and special handling requirements.
Verify service technicians enter order text and parts used into the computer system.
Proofread and edit text for grammar, spelling, punctuation, and format, correcting errors as necessary.
Arrange shipment of completed repairs through an appropriate carrier.
Assist other departments with service-related billing and order-processing issues.
Generate weekly reports on open activity in the service department.