Service Process Coordinator

Citi • O'fallon, MO

25d • $39,520 - $46,810

About The Position

The Service Process Coordinator 2 performs basic assignments under direct supervision and may service a range of products and services. The role applies knowledge of broad work-area procedures and activities, with attention to detail and task accuracy. It involves exchanging basic to moderately complex information to ensure understanding and provide basic support, using basic written, verbal, and listening skills, and selecting from defined options and procedures to resolve problems, including uncommon variations. The coordinator anticipates problems and recognizes when to deviate from standard practices.

The position organizes, records, processes, and services the production output of basic servicing activities. It includes scanning files into a computer application and validating their accuracy while seated at a desk, as well as pulling and refiling files. The position requires lifting or maneuvering bankers boxes weighing up to 30 pounds, pushing and pulling fully loaded wooden carts, and standing, stooping, bending, and stretching during complete eight-hour shifts. Prior related work experience that provides a good understanding of the work area's activities, policies, procedures, and concepts is required. A high school diploma or equivalent is required.

Requirements

• Ability to lift or maneuver 30-pound bankers boxes and push or pull fully loaded wooden carts.
• Ability to pull or refile files, requiring standing, stooping, bending, and stretching for complete eight-hour shifts.
• Prior related work experience providing a good understanding of the work area's activities, policies, procedures, and concepts.
• High school diploma or equivalent.

Responsibilities

• Organize, record, process, and service the production output of various basic servicing activities.
• Work on basic projects under direct supervision.
• Support a range of products and services.
• Apply knowledge of broad work-area procedures and activities.
• Maintain attention to detail and task accuracy.
• Scan files into a computer application and validate their accuracy while seated at a desk.
• Assess risk in business decisions, considering the firm's reputation and safeguarding Citi, its clients, and assets.
• Comply with applicable laws, rules, regulations, and policies; apply sound ethical judgment; and escalate, manage, and report control issues transparently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED