Service Process Coordinator
About The Position
The Service Process Coordinator 2 performs basic assignments under direct supervision and may service a range of products and services. The role applies knowledge of broad work-area procedures and activities, with attention to detail and task accuracy. It involves exchanging basic to moderately complex information to ensure understanding and provide basic support, using basic written, verbal, and listening skills, and applying basic knowledge of the organization. The coordinator selects from defined options and appropriate procedures to resolve problems, including uncommon variations, and anticipates problems and recognizes when to deviate from standard practices. The position organizes, records, processes, and services production output for basic servicing activities. It includes scanning files into a computer application and validating accuracy while seated at a desk, as well as physical file handling and refilling duties.
Requirements
- Prior work experience in a related job that provides a good understanding of the activities, policies, procedures, and concepts of the work area.
- Ability to lift or maneuver 30-pound bankers boxes and push or pull fully loaded wooden carts.
- Ability to pull files or refill them, requiring standing, stooping, bending, and stretching for complete 8-hour shifts.
- High school diploma or equivalent.
Responsibilities
- Organizes, records, processes, and services production output for various basic servicing activities.
- Works on basic projects under direct supervision.
- Supports a range of products and services.
- Applies knowledge of broad work-area procedures and activities.
- Maintains attention to detail and task accuracy.
- Scans files into a computer application and validates their accuracy while sitting at a desk.
- Assesses risk in business decisions, considers the firm's reputation and safeguards Citi, its clients, and assets; complies with applicable laws, rules, regulations, and policies; applies sound ethical judgment; and escalates, manages, and reports control issues transparently.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Discretionary and formulaic incentive and retention awards for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
