Service Pro / Shift Leader

TOKYO JOES LLC•Englewood, CO

13d

About The Position

As a Service Pro, you are an elite team member responsible for leading and managing restaurant operations as a manager would. Service Pros have mastered restaurant operations and take responsibility for training and developing new and current team members. The role is suited to someone with training experience who brings positive energy, communicates well, and provides top-notch service. It offers an opportunity to empower others to do their best.

Requirements

Excellent guest service skills.
Cash-handling and management skills.
Ability to work in a fast-paced environment for up to 8+ hours per shift.
Team-oriented, adaptable, dependable, and strong work ethic.
Ability to communicate effectively with guests and team members.
Ability to work nights, weekends, and holidays.
Ability to work with sharp kitchen tools when assigned to a prep position.
Experience in training, as referenced in the role description.

Responsibilities

Create positive guest and team member experiences and foster a fun, energetic atmosphere.
Take guests’ food orders and handle cash and credit transactions.
Follow Tokyo Joes operational policies and procedures, including cash-handling and safety/security procedures.
Demonstrate knowledge of the brand and menu items.
Follow sanitation and safety procedures, including those for knife handling and kitchen equipment.
Maintain restaurant cleanliness and organization, and ensure proper setup and breakdown of the dining room, restrooms, kitchen, and prep areas.
Effectively handle guest concerns and complaints.
Train new employees on station tasks.
Work as a team to prepare the restaurant for each shift.
Act with integrity, honesty, and knowledge in ways that promote the culture of Tokyo Joes.
Maintain regular and consistent attendance and punctuality.
Manage others through positive communication, teamwork, and delegation to complete tasks.
Promote food, team member, and guest safety.
Maintain the cleanliness and upkeep of the restaurant and equipment.
Enforce and follow company policies and procedures.
Master menu portions and allergen information.