Service Pro / Shift Leader

TOKYO JOES LLC•Fort Collins, CO

13d

About The Position

As a Service Pro, you are an elite team member responsible for leading and managing restaurant operations as a manager would. The role involves mastering restaurant operations and taking responsibility for training and developing new and current team members. The position is suited to someone with training experience who communicates well, brings positive energy, and provides top-notch service. It offers an opportunity to empower others to do their best.

Requirements

Excellent guest service skills.
Cash-handling and management skills.
Ability to work in a fast-paced environment for up to 8 or more hours per shift.
Team-oriented, adaptable, dependable, and strong work ethic.
Ability to communicate effectively with guests and team members.
Ability to work nights, weekends, and holidays.
Ability to work with sharp kitchen tools when assigned to a prep position.
Experience in training.

Responsibilities

Create positive guest and team member experiences and maintain a fun, energetic atmosphere.
Take guests’ food orders and process cash and credit transactions.
Follow Tokyo Joes operational policies and procedures, including cash-handling and safety/security procedures, to protect team members during each shift.
Demonstrate knowledge of the brand and menu items.
Follow sanitation and safety procedures, including safe knife handling and use of kitchen equipment.
Maintain restaurant cleanliness and organization, and ensure proper setup and breakdown of the dining room, restrooms, kitchen, and prep areas.
Effectively handle guest concerns and complaints.
Train new employees on station tasks.
Work as part of a team to prepare the restaurant for each shift.
Act with integrity, honesty, and knowledge in a way that promotes the culture of Tokyo Joes.
Maintain regular and consistent attendance and punctuality.
Manage others through positive communication, teamwork, and delegation to complete tasks.
Support food, team member, and guest safety.
Maintain the cleanliness and upkeep of the restaurant and equipment.
Enforce and follow all company policies and procedures.
Master menu portions and allergen information.