Service Porter / Technician Apprentice

Bob's Motorcycles • Jessup, MD

5d • Onsite

About The Position

The Porter-Apprentice performs service department support duties while developing the technical knowledge and practical skills needed to advance toward a motorcycle technician position. The role combines dealership and facility maintenance, motorcycle handling and preparation, and general service department assistance with structured, supervised, hands-on learning. Advancement depends on demonstrated ability, training progress, performance, and available dealership opportunities.

The employee initially performs the full range of porter and service support duties while learning motorcycle systems, maintenance procedures, and basic diagnostic principles. As proficiency and readiness develop, additional technical responsibilities may be assigned. Technical work must be authorized and appropriately supervised, consistent with dealership policies, manufacturer requirements, and applicable laws. Timing of advancement varies according to individual progress and business requirements.

Bob’s Motorcycles describes itself as a highly regarded dealership offering a fun, fast-paced environment where team members are encouraged to share ideas, develop skills, and ride along with exciting industry brands. The dealership is located in southeast Howard County, halfway between Baltimore and Washington, DC.

Requirements

• Ability to confidently and safely maneuver motorcycles of various sizes.
• Genuine interest in motorcycles and desire to develop a career as a motorcycle technician.
• Mechanical aptitude and willingness to learn motorcycle maintenance and repair.
• Self-motivated, energetic, dependable, and willing to take initiative.
• Positive attitude toward customer service, teamwork, and working in a fast-paced dealership environment.
• Professional appearance and effective communication skills.
• Ability to follow instructions, accept constructive feedback, and work effectively under supervision.
• Ability to perform physical duties associated with motorcycle handling, cleaning, facility maintenance, and shop assistance, with or without reasonable accommodation.
• Valid driver’s license and acceptable driving record.
• Ability to satisfy applicable background and drug-screening requirements.
• Technical work must be performed only when authorized and appropriately supervised, consistent with dealership policies, manufacturer requirements, and applicable laws.

Nice To Haves

• Valid motorcycle license or previous motorcycle experience.
• Previous mechanical, automotive, powersports, or technical training experience; not required.
• Motorcycling knowledge and experience, and experience working on motorcycles, are requested in the application.
• Ability to work a Tuesday–Saturday schedule and reliable personal transportation are queried in the application.

Responsibilities

• Move motorcycles safely throughout the dealership, including moving them before opening and after closing or as directed.
• Wash and prepare motorcycles for inventory, service customers, and delivery; fuel motorcycles before delivery and keep the gas buggy filled.
• Uncrate motorcycles to rolling chassis or for inspection and storage.
• Operate a forklift as directed and when authorized.
• Wipe down displayed motorcycles and maintain their tire pressure; maintain battery chargers on stored motorcycles.
• Maintain the loaner fleet, including checking tire pressure and oil levels and cleaning motorcycles as needed.
• Maintain motorcycle cleaning supplies, including rags, waxes, soaps, and related materials.
• Run dealership errands, including picking up sublet work.
• Assist with loading and unloading motorcycles for service or sales, and assist with special events and dealership event days as requested.
• Maintain cleanliness, organization, and safety in the dealership, service department, and surrounding areas.
• Clean assigned areas, including the service shop, service lane, office, customer waiting area, and machine shop; vacuum, sweep, mop, clean glass and doorframes, and dust as directed.
• Collect and remove trash and recyclables to appropriate dumpsters and empty smoker stations.
• Restock supplies and maintain cleaning and maintenance materials.
• Perform basic facility maintenance, such as changing lightbulbs, minor repairs, and paint touchups, as appropriate.
• Conserve supplies, minimize waste, and identify opportunities to improve facility cleanliness and efficiency.
• Learn motorcycle systems, components, maintenance procedures, and basic diagnostic principles through observation, instruction, and supervised hands-on experience.
• Assist technicians with routine maintenance and repair tasks as assigned and within the limits of demonstrated ability and supervision.
• Learn to use hand tools, shop equipment, and diagnostic tools safely and properly.
• Develop familiarity with service repair orders, manufacturer service information, parts identification, and dealership repair procedures.
• Assist with basic motorcycle inspections and maintenance tasks as training and proficiency permit.
• Learn dealership and manufacturer standards for workmanship, motorcycle care, safety, and service documentation.
• Attend and successfully complete required dealership, manufacturer, and other relevant training.
• Maintain an organized work area and properly care for tools, equipment, and customer motorcycles.
• Seek feedback, demonstrate initiative, and progressively assume additional technical responsibilities as skills and proficiency develop.
• Work toward meeting the performance, training, and competency expectations established for a motorcycle technician.
• Maintain a professional appearance and behave courteously and helpfully toward customers and coworkers.
• Follow dealership policies and applicable safety and environmental requirements.
• Communicate effectively with the Service Manager, technicians, and other dealership personnel.
• Identify and address potential safety hazards and promptly report issues requiring additional attention.
• Perform other duties as requested.

Benefits

• 90% employer-paid health insurance.
• Paid vacation, sick leave, and holidays.
• 401(k) retirement plan.
• Optional dental, life, and disability insurance.
• Employee Assistance Program.
• Deep employee discounts.
• A passionate, motorcycle-loving team environment.
• Competitive wage of $17 per hour plus flat-rate commission based on experience and/or certification achievement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed