Service Plumbing Field Supervisor

Comfort Systems USA • Fort Worth, TX

19h

About The Position

The Service Plumbing Field Supervisor is a full-time, hourly, working-supervisor role on DynaTen's Service Plumbing team. Reporting to the Plumbing Service Manager, the supervisor provides day-to-day field leadership, guidance, and technical support to plumbing service technicians performing repairs, retrofits, replacements, installations, and maintenance of plumbing systems and equipment.

The position divides time between customer jobsites and office responsibilities and remains hands-on in the field as needed. Responsibilities include planning and directing team work, monitoring safety and work quality, coaching and developing technicians, supporting repair evaluations and quotations, maintaining customer relationships, and helping the team execute assigned work effectively. The role requires frequent travel to customer sites and may involve outdoor work, mechanical or equipment rooms, rooftops, and non-climate-controlled conditions.

Requirements

• Five to ten years of relevant plumbing service, installation, maintenance, or repair experience.
• In-depth knowledge of plumbing products, systems, electronics, boilers, and related service applications.
• Demonstrated ability to lead, train, direct, and mentor field technicians.
• Ability to read, analyze, interpret, and translate technical information and detailed instructions into action.
• Strong written and verbal communication skills, including the ability to prepare reports and present information to internal and external customers.
• Ability to evaluate field conditions, solve problems, and make sound recommendations using available information and data.
• Proficiency with tools, technology, and Microsoft Office products.
• Strong interpersonal, organizational, and customer-service skills, with a professional and self-motivated approach.
• Valid driver's license and ability to travel frequently to customer jobsites.
• Ability to occasionally climb ladders, access rooftop equipment, and lift or move up to 70 pounds.
• Ability to comply with company safety requirements and use required personal protective equipment.
• Flexibility to work overtime and occasional weekends, with infrequent overnight travel as needed.

Nice To Haves

• Previous experience as a working supervisor, field supervisor, foreman, or lead technician in a commercial plumbing service environment.
• Experience evaluating and quoting plumbing repairs, retrofits, or replacement work.
• Experience conducting quality-control inspections and supporting customer account relationships.
• Experience contributing to team productivity, job profitability, or other operational performance measures.

Responsibilities

• Model DynaTen's safety culture by following company and customer requirements and reinforcing safe work practices.
• Evaluate field safety needs and recommend improvements to safe job execution.
• Provide day-to-day leadership, guidance, and technical support to Service Plumbing technicians.
• Plan, assign, and direct team work in coordination with the Plumbing Service Manager and company processes.
• Visit customer jobsites to monitor progress, address concerns, and support successful completion of assigned work.
• Perform hands-on plumbing installation, maintenance, and repair work when needed.
• Help technicians identify and analyze plumbing-system issues and determine repair, retrofit, or replacement solutions.
• Assist with developing scopes and quotations for equipment and plumbing-system repairs at customer locations.
• Conduct quality-control visits after completed work and coordinate correction of deficiencies.
• Train, coach, direct, and mentor technicians to improve technical capability, safety, customer service, and career development.
• Promote accountability and carry out supervisory responsibilities in accordance with company policies and processes.
• Serve as a direct customer contact, respond to technical needs, and represent DynaTen professionally.
• Visit assigned customers, support account relationships, and help resolve internal or external concerns.
• Support team financial performance through accurate scopes, effective job execution, productivity, and quality.
• Prepare reports and business correspondence and communicate job status, recommendations, and customer needs to appropriate team members.
• Respond with urgency and professionalism to service emergencies and changing priorities.
• Perform other duties as assigned.

Benefits

• Exceptional health, dental, and vision insurance.
• Paid Employee-Only Medical Coverage.
• In-house and manufacturer-led training and leadership development.
• Long-term career growth into operations, sales, technical, and/or leadership roles.
• Comprehensive benefits package and employer-sponsored professional memberships.
• 401(k) match, PTO, holiday pay, and more.
• Eligibility for the annual incentive program based on role and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed