Service Platform Specialist

Sandvik • Elko, NV

2d • Hybrid

About The Position

The Service Platform Specialist supports the consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo. The role is the on-site subject matter expert for Maximo and connected Service platforms, helping employees understand and follow established business processes while improving user adoption, data quality, and workflow discipline.

The position connects Elko operations with Sales Area stakeholders and global process and support teams, particularly during system rollouts, enhancements, and ongoing operational support. It is a hybrid role requiring three days in the office in Elko, Nevada.

Requirements

• At least 5 years of work experience with computer software systems, account management, and office work experience in industrial equipment, mining, heavy manufacturing, aftermarket/parts and services, or a similar technical service environment.
• Expertise in the Microsoft Office suite, including use of Excel.
• Some Salesforce and SAP experience.
• Must have the legal right to work in the United States indefinitely without employer sponsorship; temporary work authorizations, including OPT, do not meet this requirement.

Nice To Haves

• Power BI experience.
• A process-improvement or efficiency-focused approach to work.

Responsibilities

• Serve as the primary local point of contact for employees needing support with Maximo, connected applications, and related Service business processes.
• Help employees understand the end-to-end Service process, including how work moves through integrated systems from opportunity through invoicing.
• Deliver Maximo refresher training and support onboarding of new users.
• Maintain end-user and new-user training lists and review training materials for local relevance and effectiveness.
• Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests; escalate issues to appropriate support teams when they cannot be resolved locally.
• Act as a liaison among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams.
• Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues.
• Support local communication and change adoption associated with new systems, functionality, and standardized ways of working.
• Promote adherence to established Service Operations processes while identifying opportunities to improve administrative execution and digitalization.

Benefits

• Competitive wages and benefits.
• Health insurance.
• Dental insurance.
• Disability insurance.
• 401(k) retirement savings plan.
• Professional competence development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed