Service Platform Specialist

Sandvik • Elko, NV

3d • $80,000 - $95,000 • Hybrid

About The Position

Sandvik Mining is hiring a Service Platform Specialist in Elko, Nevada. This hybrid role requires three days in the office and supports consistent administrative execution of Service operations, from opportunity through invoicing, using the Maximo CMMS platform. The specialist serves as the local subject matter expert for Maximo and connected Service platforms, supporting employee understanding and adoption of established business processes while promoting data quality and workflow discipline.

The position connects Elko operations with Sales Area stakeholders and global process and support teams, particularly during system rollouts, enhancements, and ongoing operational support. The role also supports standardized ways of working and looks for opportunities to improve administrative execution and digitalization.

Requirements

• At least 5 years of work experience with computer software systems.
• Account management experience.
• Office experience within industrial equipment, mining, heavy manufacturing, aftermarket/parts and services, or a similar technical service environment.
• Expertise in the Microsoft Office suite, including use of Excel.
• Some Salesforce and SAP experience.
• Must have the legal right to work in the United States indefinitely without employer sponsorship; temporary work authorizations, including OPT, do not meet this requirement.

Nice To Haves

• Power BI experience.
• A process improvement or efficiency-focused approach to work.

Responsibilities

• Serve as the primary local point of contact for employees seeking help with Maximo, connected applications, and related Service business processes.
• Help employees understand the end-to-end Service process, including how work moves through integrated systems from opportunity through invoicing.
• Deliver Maximo refresher training and support onboarding of new users.
• Maintain end-user and new-user training lists and review training materials for local relevance and effectiveness.
• Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests.
• Escalate issues that cannot be resolved locally to the appropriate support teams.
• Act as a liaison among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams.
• Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues.
• Support local communication and change adoption related to new systems, functionality, and standardized ways of working.
• Promote adherence to established Service Operations processes and identify opportunities to improve administrative execution and digitalization.

Benefits

• Competitive wages and benefits.
• Health insurance.
• Dental insurance.
• Disability insurance.
• 401(k) retirement savings plan.
• Opportunities for professional competence development, training, and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed